Index
A
Accountability, 8, 16, 27
Accuracy, of data collection methods, 38
Acquisition costs, 68
Acting consciously, 107
Action plans, 43, 94–96, 182
Activities, 93
Activity-based approach, 27
Announcements, 87
Appendices, of detailed report, 80–81
Application and implementation (Level 3)
case study examples of, 128, 136–138
data, 17–18, 37
key questions for, 18
Application guide, 96
Application objectives, of technology-based learning programs, 32–33
Application tools, 94–97
B
Bad news, 83–84
Benefit-cost ratio (BCR), 16, 69, 157, 192
Best practice meetings, 76
Blended learning, 5, 92, 106
Bring your own devices, 6
Brochures, 77, 88
Business alignment
achieving of, 28–34
case study of, 110
process of, 30
program evaluation, 34
program objectives, ...
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