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Measuring your IT: Identifying the metrics that matter by John Stewart

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ABOUT THE AUTHOR

After graduating from Glasgow University with a 1st class honours degree in Chemistry, John Stewart worked for 38 years as a public servant. He spent five years as an IT adviser in London and Newcastle universities. He then joined the Central Computer and Telecommunications Agency (CCTA), the UK government’s IT agency, where he founded and led the early development of ITIL®, now a global success, and instigated the development of PRINCE2®. He became responsible for all CCTA’s IT-related best practice and successfully transformed the organisation to cover its costs by charging for its services. John held a number of senior positions in the Office of Government Commerce (OGC). He instigated the drive to buy common goods and services ...

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