The book is intended as an introduction to measurement – why it’s important, who’s involved and the sorts of things that you may want or need to measure. It should give you enough to whet your appetite to dig deeper, if you need to.
If you’re a business user, the book aims to help you to get the best out of your IT. If you’re an IT provider, it should help you to give your customers the best value for money.
It should help you answer the questions: is our IT good enough? How does it compare now with last quarter, last year? How is ours compared with others’, be they friends, rivals or competitors?
As the book is intended to provide an overview of the why and what of IT measurement, it ...