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Measuring your IT: Identifying the metrics that matter by John Stewart

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PREFACE

Measurement: preaching to the converted?

Be honest: hands up. Who thinks measurement is boring? It doesn’t exactly give you a sense of well-being or peace or joy or love: it doesn’t rate very highly as a contributor to quality of life. I hope those of you with a mathematical bent won’t be offended.

You may only be reading this because your boss told you to, or because your boss gave you responsibility for sorting out some metrics. Maybe your bonus depends on how well you do against metrics, so you want to use them to show your work in a good light. Maybe you’ve been told you need metrics to be able to manage your own work.

But wait a minute. If you need convincing of the case for effective measurement, here are some things to think about. ...

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