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Meeting Design by Kevin M. Hoffman

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CHAPTER 2The Design Constraint of All Meetings

Jane is a “do it right, or I’ll do it myself” kind of person. She leads marketing, customer service, and information technology teams for a small airline that operates between islands of the Caribbean. Her work relies heavily on “reservation management system” (RMS) software, which is due for an upgrade. She convenes a Monday morning meeting to discuss an upgrade with the leadership from each of her three teams. The goal of this meeting is to identify key points for a proposal to upgrade the outdated software.

Jane begins by reviewing the new software’s advantages. She then goes around the room, engaging each team’s representatives in an open discussion. They capture how this software should alleviate ...

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