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Meeting Design by Kevin M. Hoffman

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CHAPTER 4Manage Conflict with Facilitation

It’s 2012, and Dawn was working as the director of a regional news website that served millions of people across three different states in the Northeast United States. She was dealing with a big change in her industry that was creating conflicts in her meetings. While it was too expensive to undergo another redesign of the website, a redesign was necessary to stay relevant in a changing market—a market that was migrating rapidly to mobile devices. This redesign also had to happen in the context of decreasing advertising revenues, because fewer people were visiting their mobile-unfriendly site. She was in the awkward position of having to argue for investing in something that, month to month, was producing ...

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