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Meeting Design by Kevin M. Hoffman

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CHAPTER 9Find Closure with End Meetings

Bad endings can become good beginnings when you take the time to reflect on what you’ve done. Insights into how to make the next effort more efficient and fulfilling can be discovered in discussions about where the work ended and why it ended up that way. But finding those insights can be tricky.

Taking an honest look at what happened requires identifying spots where you might have been able to do things better. It means sharing that you’ve made a few mistakes. Admitting that you’ve made mistakes in front of other people feels like making yourself vulnerable to attack in a competitive workplace. But like Etsy does with its blameless postmortems (see Chapter 6, “Better Meetings Lead to Better Organizations”), ...

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