Meeting the Challenges of Data Quality Management

Chapter 5

The Process Challenge: Managing for Quality

Abstract

This chapter presents foundational principles of quality management and applies these principles to data. Organizations do not produce high-quality products by accident. High-quality results depend on planning and commitment. Data is both a product of organizational processes and a resource required to execute those processes. Although data differs from other products and assets, with respect to its life cycle and the ways in which organizations can derive value from it, the product model of data nevertheless provides the foundational components on data quality management. It also allows us to see the connections between the process challenge and the other challenges at different points ...