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We asked and they told us: survey × 2

Michele J. Crump and LeiLani S. Freund

Abstract:

This chapter provides the methodology used for the Crump/Freund study and survey tool in detail and analyzes the data results. Each of the five partner libraries participating in this unique study is profiled, including general demographic information for the parent academic institution. The authors then provide a summary of the results of the library user and library staff surveys, respectively. The chapter concludes with an analysis of the survey questions that comprise the comparative study results and may or may not support the authors’ supposition that a divide exists between the perceptions of library staff and the needs of the users they serve. ...

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