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Memory Dump Analysis Anthology, Volume 4 by Dmitry Vostokov

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Chapter 7. Software Troubleshooting

RADII and SDSD

Supportability is similar to serviceability[41] and writing support tools needs its own buzz words like model-driven software design:

  • SDSD

  • Supportability-Driven Software Design

  • or

  • Support-Driven Software Design

  • or

  • Serviceability-Driven Software Design

  • RADII

  • Requirements, Architecture, Design, Implementation and Improvement

The plural form of radius signifies the fact that there is a plurality of ways how SDLC[42] can be implemented. Improvement is similar to Maintenance.

Epistemic Troubleshooting and Debugging

Paraphrasing "Knowing about knowing about knowing" (Side-box 0.1, Consciousness, David Rose) as "Knowing about knowing about problem solving", I would suggest the following references to raise the level ...

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