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Mental Models by Indi Young

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Chapter 8. Analyze the Transcripts

Analyzing the transcripts has been described as both “powerful” and “painful.” The powerful part is the sheer amount of knowledge you process and represent in the resulting diagram. The painful part comes in the hours spent pulling behaviors out of the transcripts and finding patterns.

This step in the process is where you focus on the detail. It is an intense period of work, and I describe several approaches to making it achievable in the Plan Your Logistics section at the end of Chapter 9. You begin by reading through the transcripts line-by-line, looking for phrases that represent “tasks[50].” I call that “combing.” After you comb the tasks out of the first couple of transcripts, ...

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