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Metric Dashboards for Operations and Supply Chain Excellence by Jaideep Motwani

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Chapter 3

Organizational Measurement Methods and Tools: Training Day

After a somewhat frustrating week at work, Joe made a promise to himself to make improvements before the next month performance meeting, but he wasn’t quite sure what to do. To make things worse, he had a training class his boss had signed him up for, which would take him out of the office for a couple days. The training session was going to begin this week, and Joe thought to himself that he’d better try to get ahead of things before he had to go to the training sessions.

It was the first day of the training class, and Joe was not looking forward to the class this morning. Things at work had gotten quite busy, and he could barely keep up himself. With Joe gone today for the ...

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