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Metric Dashboards for Operations and Supply Chain Excellence by Jaideep Motwani

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Chapter 4

Developing Organizational Measures: The Plan

The next day Joe saw Larry from Supply Chain Inc. at the Burger Sling.

“Hey Larry, how are you doing? You’re not still mad about the game are you?” Joe said smiling as he reached out to shake Larry’s hand.

Larry grabbed Joe’s hand firmly and shook it vigorously, and said, “Mad? I was never mad, just frustrated. That power outage was ridiculous. We should have never agreed to play under those conditions, but what’s done is done. I just wish the officials would run the league as well as I’m expected to run Supply Chain.”

“What does that mean?” asked Joe.

“Well, for starters our scoreboard works!” said Larry, and both men laughed.

Larry continued, “We help our clients source materials and supplies ...

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