September 2002
Intermediate to advanced
560 pages
13h 51m
English
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Foreword to the First Edition
Quality management and engineering have enjoyed a diversity of applications over the past few years. For example:
A system of teaching hospitals conservatively estimates $17.8 million saved on an investment of $2.5 million in quality management over a five-year time period.
The U.S. Air Force Military Airlift Command improved capacity so much through quality improvement problem solving during the Gulf War that they avoided having to deploy civilian aircraft (thus avoiding the suspension of next-day mail delivery, among other conveniences).
The U.S. Bureau of Labor Statistics reduced the time needed to produce the monthly Consumer Price Index (CPI), compiled by 650 people in five departments, by 33 percent with no loss ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.