Book description
Metrics are a hot topic. Executive leadership, boards of directors, management, and customers are all asking for data-based decisions. As a result, many managers, professionals, and change agents are asked to develop metrics, but have no clear idea of how to produce meaningful ones. Wouldn't it be great to have a simple explanation of how to collect, analyze, report, and use measurements to improve your organization?
Metrics: How to Improve Key Business Results provides that explanation and the tools you'll need to make your organization more effective. Not only does the book explain the "why" of metrics, but it walks you through a step-by-step process for creating a report card that provides a clear picture of organizational health and how well you satisfy customer needs.
Metrics will help you to measure the right things, the right way—the first time. No wasted effort, no chasing data. The report card provides a simple tool for viewing the health of your organization, from the outside in. You will learn how to measure the key components of the report card and thereby improve real measures of business success, like repeat customers, customer loyalty, and word-of-mouth advertising. This book:
Provides a step-by-step guide for building an organizational effectiveness report card
Takes you from identifying key services and products and using metrics, to determining business strategy
Provides examples of how to identify, collect, analyze, and report metrics that will be immediately useful for improving all aspects of the enterprise, including IT
What you'll learn
Understand the difference between data, measures, information, and metrics
Identify root performance questions to ensure you build the right metrics
Develop meaningful and accurate metrics using concrete, easy-to-follow instructions
Avoid the high risks that come with collecting, analyzing, reporting, and using complex data
Formulate practical answers to data-based questions
Select and use the proper tools for creating, implementing, and using metrics
Learn one of the most powerful methods yet invented for improving organizational results
Who this book is for
Metrics: How to Improve Key Business Results was written for senior managers who need to improve key results. Equally, the book is for the department heads, middle managers, analysts, IT professionals, and change agents responsible for collecting, analyzing, and reporting metrics. Finally, it's for those who have to chase data and find meaningful answers to the "interesting" questions executives ponder.
Table of contents
- Title
- Dedication
- Contents
- About the Author
- About the Technical Reviewer
- Acknowledgments
- Metrics: The Basics, An Introduction
- CHAPTER 1: Establishing A Common Language: Data, and Measures, and Information, OH MY!
- CHAPTER 2: Designing Metrics: The How
- CHAPTER 3: Planning a Good Metric: Where to Begin
- CHAPTER 4: Using Metrics as Indicators
- CHAPTER 5: Using the Answer Key: A Shortcut
- CHAPTER 6: Start with Effectiveness
- CHAPTER 7: Triangulation: Essential to Creating Effective Metrics
- CHAPTER 8: Expectations: How to View Metrics in a Meaningful Way
- CHAPTER 9: Creating and Interpreting the Metrics Report Card
- CHAPTER 10: Final Product: The Metrics Report Card
- CHAPTER 11: Advanced Metrics
- CHAPTER 12: Creating the Service Catalog: How to Enhance the Report Card
- CHAPTER 13: Establishing Standards and Benchmarks
- CHAPTER 14: Respecting the Power of Metrics
- CHAPTER 15: Avoiding the Research Trap
- CHAPTER 16: Embracing Your Organization's Uniqueness
- APPENDIX: Tools and Resources
- Index
Product information
- Title: Metrics: How to Improve Key Business Results
- Author(s):
- Release date: December 2011
- Publisher(s): Apress
- ISBN: 9781430237266
You might also like
book
Lean Analytics
Whether you’re a startup founder trying to disrupt an industry or an entrepreneur trying to provoke …
book
Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation
The first of its kind—a Value Stream Mapping book written for those in service and office …
book
Product Management in Practice
Product management has become a critical connective role for modern organizations, from small technology startups to …
book
Business and Competitive Analysis: Effective Application of New and Classic Methods
“I believe that this book will fill a great need for both full-time competitive intelligence practitioners, …