Using the Answer KeyA Shortcut

This chapter marks the beginning of the practical portion of the book. We’ve covered a lot of theory and concepts in the first part, which should provide a foundation for doing the actual work.

The Answer Key is a tool for helping ensure you have the right answer to your root question. It works with the majority of organizational improvement questions. It will also give you ideas about other areas you may want to measure. You’ll get the most benefit when you use the Answer Key to work on organizational improvement efforts.

What Is the Answer Key?

The Answer Key starts with the defining point of any metric: the ...

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