I begin, as do many if not most organizations, with traditional e-learning: either an asynchronous online course or a synchronous web-delivered training event (see Figure 5). The typical approach is a presentation and/or a PDF either rewritten as content with added quizzes or delivered as a presentation online using chat rooms for comments.

The asynchronous learner experience is to go through online content, which can be text and graphics (diagrams, images), possibly augmented by audio, animation, or videos. Various interactive activities such as quizzes or drag-and-drops are used to assess understanding.

Figure 12.5. Level 0: e-Learning

The synchronous experience is quite close to what you would experience in ...

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