How to create a support request

Support requests for Microsoft 365 issues are typically raised through the Microsoft 365 admin center. You can create a support request using the following steps:

  1. Log in to the Microsoft 365 admin center ( and navigate to Support | New service request:
  1. The O365 Assistant bot will likely display. You can choose to interact with it if your question is "how-to" related. You can also turn it off using the slider and start a normal support ticket. In this example, we'll turn it off and start a support request. Enter a few words and then click on Get help:
  1. You can expand or collapse ...

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