Chapter 15. Training, Using, and Evaluating Results

In This Chapter

  • Discovering how training and feedback should be incorporated throughout implementation

  • Exploring the results you get from each BI iteration

  • Incorporating feedback into future iterative cycles

  • Growing a corporate culture that embraces business intelligence

Culture is the name for what people are interested in, their thoughts, their models, the books they read and the speeches they hear, their table-talk, gossip, controversies, historical sense and scientific training, the values they appreciate, the quality of life they admire. All communities have a culture. It is the climate of their civilization.

Walter Lippmann

Back in graduate school, I had a professor give me some advice about software development. He told me I could build the most elegant and beautiful software solution ever seen, but if nobody knew about it, nobody would use it and nobody would care. Moral: Getting the word out about a solution is just as important as actually building it. Business intelligence is a case in point.

In this chapter, you discover how training and feedback should be incorporated throughout the entire implementation process. You also find out how important it is to incorporate feedback into every iterative cycle in order to capture what's really important to the people who will be using the BI system. Finally, you get some insights into how important a company culture is to business intelligence. A company culture can make or break a ...

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