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Microsoft Dynamics CRM 2011 Unleashed
book

Microsoft Dynamics CRM 2011 Unleashed

by Marc Wolenik, Damian Sinay, Rajya Bhaiya
September 2011
Intermediate to advanced content levelIntermediate to advanced
1008 pages
24h 27m
English
Sams
Content preview from Microsoft Dynamics CRM 2011 Unleashed

Introduction

Microsoft took the full three years between the release of its last version (version 4.0) of Customer Relationship Management (CRM) system to release this next version, CRM 2011, and it shows.

CRM 2011 brings to the table more than 500 new features—most, if not all, are outlined within this book. Although every one of those features is an improvement over the previous version, there are a few that really stand out and make this system a game changer with regard to functionality and competition. A few of our personal favorites are

• Native real-time charting and dashboarding in Chapter 21

• Improved user interface in Chapter 7

• Native SharePoint integration in Chapter 17

• Outlook 2010 Integration options in Chapter 13

Additionally, ...

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Publisher Resources

ISBN: 9780132682084Purchase book