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Microsoft Dynamics CRM 2011 Unleashed
book

Microsoft Dynamics CRM 2011 Unleashed

by Marc Wolenik, Damian Sinay, Rajya Bhaiya
September 2011
Intermediate to advanced content levelIntermediate to advanced
1008 pages
24h 27m
English
Sams
Content preview from Microsoft Dynamics CRM 2011 Unleashed

Service and Services Activities Explained

Services are the best way to manage resources such as time and materials within the organization. Resources can consist of users, resource groups, or teams, and materials are defined as a facilities or equipment.

A service is basically anything that involves resource time and materials. It is different from a product, for which you have to manage stock and quantities. With a service, the critical considerations are the time allocated to the necessary resources and the stock of materials. For example, imagine that an IT company has two technicians who can repair computers. When one goes to a client to repair a computer, that technician might take one hour or more to perform the work and, depending on ...

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Publisher Resources

ISBN: 9780132682084Purchase book