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Microsoft Dynamics CRM 2011 Unleashed
book

Microsoft Dynamics CRM 2011 Unleashed

by Marc Wolenik, Damian Sinay, Rajya Bhaiya
September 2011
Intermediate to advanced content levelIntermediate to advanced
1008 pages
24h 27m
English
Sams
Content preview from Microsoft Dynamics CRM 2011 Unleashed

Microsoft Dynamics CRM 2011 for Outook

The integration with Microsoft Dynamics CRM and Outlook is known officially as “Microsoft Dynamics CRM 2011 for Outlook.” However it is commonly referred to as “the Outlook connector,” and it brings Microsoft Dynamics CRM 2011 into Outlook for a single and unified user experience.

Unlike other applications (or competitors), users can use Microsoft Dynamics CRM within Microsoft Outlook. Additional benefits include

• Integrated e-mail tracking options

• Ability to quickly convert e-mails to Cases, Leads, or Opportunities

• Add Connections

• Visualize data quickly and easily

Figure 13.2 shows Microsoft Outlook with the Microsoft Dynamics CRM client installed.

Figure 13.2 Microsoft Dynamics 2011 for Outlook. ...

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Publisher Resources

ISBN: 9780132682084Purchase book