September 2011
Intermediate to advanced
1008 pages
24h 27m
English
One of the most powerful features of Microsoft Dynamics CRM is that you can customize (or configure) all entities, such as Accounts, Contacts, and Opportunities.
Navigate to the main entities customization screen by going to Settings and Customizations, and you will see that you can customize entities in several ways (see Figure 23.1).
Figure 23.1 Customization interface.
You can customize existing entities or create new entities. This version ...