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Microsoft Dynamics CRM 2011 Unleashed by Rajya Bhaiya, Marc Wolenik, Damian Sinay

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Chapter 23: Customizing Entities

One of the most powerful features of Microsoft Dynamics CRM is that you can customize (or configure) all entities, such as Accounts, Contacts, and Opportunities.

Navigate to the main entities customization screen by going to Settings and Customizations, and you will see that you can customize entities in several ways (see Figure 23.1).

Figure 23.1 Customization interface.

You can customize existing entities or create new entities. This version ...

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