September 2011
Intermediate to advanced
1008 pages
24h 27m
English
So, how are companies going to make sense of it all? For some companies with highly sophisticated IT capabilities, they are tackling this challenge on their own. A large number of companies will be looking to outside partners, vendors, or consultants to help them through these challenges. When developing an integration plan around Dynamics CRM 2011, it is important to recognize the benefits of the relationship between the partner and customer as well as the changing roles between the two throughout the phases of a CRM deployment. Even if there isn’t a partner involved, in many cases IT organizations act in a similar capacity as partner to the business to deliver a successful CRM project. A collaborative approach ...