Microsoft Dynamics® CRM 4.0 Step by Step

Chapter 1. Introduction to Microsoft Dynamics CRM

Chapter at a Glance

In this chapter, you will learn to:
✓	Understand key concepts in Microsoft Dynamics CRM.
✓	Understand the three deployment models for Microsoft Dynamics CRM.
✓	Understand how other Microsoft software products integrate with Microsoft Dynamics CRM.
✓	Log on to Microsoft Dynamics CRM.
✓	Log on to Microsoft Dynamics CRM Online.
✓	Access Microsoft Dynamics CRM by using Microsoft Dynamics CRM for Outlook.

Every successful organization relies on its customer base to sell products or services. Businesses that want to track and manage all of the various interactions with their customers frequently ...