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Microsoft Dynamics® CRM 2011 Step by Step by Jim Steger Mike Snyder and Brendan Landers

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Chapter 6. Working with Leads and Opportunities

Chapter at a Glance

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By now, you should understand many of the basics of Microsoft Dynamics CRM and how to navigate within the software. Microsoft Dynamics CRM includes three main modules: Sales, Marketing, and Service. This chapter will take a deeper look at some of the sales management capabilities ...

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