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Microsoft Dynamics® CRM 2011 Step by Step by Jim Steger Mike Snyder and Brendan Landers

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Chapter 14. Using Dashboards

Chapter at a Glance

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These days, every organization seems to be either using or aspiring to use dashboards. The term dashboard often has different connotations for different people, but it is almost always used to describe the presentation of various sets of data in a single screen. The most common types of dashboards are:

  • Strategic Typically used by managers to understand overall performance. For example, a typical strategic dashboard could include charts showing sales ...

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