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Microsoft Dynamics CRM 4.0 Unleashed by Damian Sinay, Marc J. Wolenik

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Chapter 12. Working with Service

<feature><title>In This Chapter</title> </feature>

Service and Service Activities Explained

Services are the best way to manage resources such as time and materials within the organization. Resources can consist of users, resource groups, or teams; and materials are defined as facilities or equipment.

A Service is basically anything that involves resource time and materials. It is different than a product, for which you have to manage stock and quantities. With a Service, the critical considerations are the time allocated to the necessary resources and the stock of materials. For example, imagine that an IT company has two ...

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