Chapter 12. Working with Service
Service and Service Activities Explained
Services are the best way to manage resources such as time and materials within the organization. Resources can consist of users, resource groups, or teams; and materials are defined as facilities or equipment.
A Service is basically anything that involves resource time and materials. It is different than a product, for which you have to manage stock and quantities. With a Service, the critical considerations are the time allocated to the necessary resources and the stock of materials. For example, imagine that an IT company has two ...