Microsoft Dynamics CRM 4.0 Unleashed

Chapter 15. E-mail Configuration

<feature><title>In This Chapter</title>

• Configuring the E-mail Services

• The MS CRM E-mail Router Explained

• Rule Deployment Wizard

• Tracking Incoming E-mails

• Queues

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Because configuring the e-mail services for either incoming or outgoing e-mails is not a simple task, we have taken extra effort in this chapter to explain how to make the necessary configurations. Depending on your Users and implementation needs, you can decide which configuration is best for your organization.

Note

The e-mail settings are not set up during server installation, to permit Users to configure their preferred configuration.

Configuring the E-mail Services

By default, Users must use the Microsoft Outlook client to be able to send and track ...