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Microsoft Dynamics CRM API Development for Online and On-Premise Environments by Triston Arisawa, Mark Beckner

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Foreword

I have had the pleasure to work with Dynamics CRM since its 1.1 version. I can be honest—I didn’t feel cheated when Microsoft skipped the 2.0 release, and although it has been a late bloomer in the CRM market, it has gained significant traction over the last few releases and manages to land in the right (top right, to be specific) quadrant according to Gartner year after year.

Software, like clothing, seems to have trends, and CRM has been subject to these software fashion trends. CRM software is fashionable again, and innovation in social media, cloud computing, big data, and mobility have all provided a renewed focus for Microsoft to innovate with Dynamics CRM. Product release cycles are shrinking, and deployment is becoming faster. ...

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