While it is not necessarily a requirement of this book, Dynamics CRM Online and On-Premise can be integrated with Microsoft Outlook in order to provide the user with an interface that is already familiar to them.
Once you have your instance up and running, you can go ahead and install the Outlook client. This client is available either directly from the web interface of Dynamics CRM, presented as an option for download, or it can be downloaded from http://www.microsoft.com/en-us/download/details.aspx?id=40344.
You can either download the file locally or run it directly.
Microsoft presents you with the ...