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Microsoft Dynamics CRM Customization Essentials by Nicolae Tarla

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Chapter 2. Dynamics CRM Application Structure

In the previous chapter, we described how to get a Dynamics CRM Online environment up and running, and how to configure your Outlook to integrate with this environment. With this environment available to us, we can start looking at some of the components of this system. We will be investigating the modules that come as standard parts of Microsoft Dynamics CRM and the features of each of these modules.

This chapter is structured into four main categories. They are as follows:

  • The Dynamics CRM modules
  • The Dynamics CRM application elements
  • The extensibility options
  • Application navigation

Microsoft Dynamics CRM is Microsoft's platform for customer relationship management. This system allows a company to manage ...

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