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Microsoft Dynamics CRM Customization Essentials by Nicolae Tarla

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The Dynamics CRM modules

While Microsoft used to market Dynamics CRM as a platform under the Extended Relationship Management (xRM) term, and is encouraging partners that extend it to cover various aspects of businesses, the product by default includes three major modules, namely sales, marketing, and service as mentioned before.

At the time of this writing, the platform is of version 2015. It has greatly evolved over the years and is currently one of the top five players in the market. Gartner, one of the top market analysts, places Microsoft Dynamics CRM in the leaders quadrant, with both their online and on-premise offerings in both Sales Force Automation (SFA) and customer engagement center categories.

With this evolution, all the standard ...

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