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Microsoft Dynamics CRM Customization Essentials by Nicolae Tarla

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Business process flows

Starting with Dynamics CRM 2013, Microsoft introduced business process flows. Additional functionality and features have been added with each update afterwards. They are a feature similar in design to other processes, but provide very different capabilities. Business process flows provide users with a visual way to guide a system user through a predefined process to get work done. User experience is greatly enhanced and streamlined. They provide visual guidance through a predefined business process, highlighting user interaction with the system and defining the steps and the requirements at each step in order for a user to complete a process. These processes can easily be customized through a wizard-based, no-code approach. ...

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