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Microsoft Dynamics CRM Customization Essentials by Nicolae Tarla

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Summary

Throughout this chapter, we looked at the processes available for customization in Dynamics CRM. We determined which type of process applies to which scenario, and when one type is better suited than another. We also looked at business rules and the business process flow, and how to use business rules to enforce and visually enhance the user experience. We also saw examples of creating these processes, and building complex relationships where one process can be triggered from another.

In the next chapter, we will look at the social aspect of Dynamics CRM, and some of the new tools introduced with the newer versions of the platform.

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