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Microsoft Dynamics CRM Customization Essentials by Nicolae Tarla

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Chapter 5. Social Features in Microsoft Dynamics CRM

In the previous chapter, we took a look at business processes and how a business affects the behavior of the Dynamic CRM platform. We looked at how to map and enforce business rules on the platform and how to customize the system by creating guided paths for users, thus making sure that the platform works with the user.

In this chapter, we will cover the following topics:

  • Social Pane
  • Microsoft Social Listening
  • Insight by InsideView
  • Yammer

We'll take a look at both the internal and external workings of the platform. We will first dive into the internal social aspects of the platform and then we will take a look at the external sources integrated into Dynamics CRM. We are also going to look at the analytics ...

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