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Microsoft Dynamics CRM Customization Essentials by Nicolae Tarla

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Chapter 6. Dynamics CRM Administration

In the previous chapter, we looked at the various social aspects integrated into Dynamics CRM. We discussed various topics ranging from the social pane to integration with MSL and Yammer as well as the available insight component from InsideView and the full-blown solution provided by them.

In this chapter, we will take a look at the following topics:

  • Administration concepts
  • The SETTINGS area
  • Administration
  • Business management
  • Service management
  • Working with templates
  • Working with products
  • Monitoring system jobs
  • Configuring e-mails
  • Configuring SharePoint integration
  • Auditing
  • Managing processes

This is by no means an exhaustive description of all the administrative options available in Dynamics CRM; a whole book can be ...

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