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Microsoft Dynamics CRM 2011 Application Design by Mahender Pal

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Chapter 2. Customizing Microsoft Dynamics CRM 2011

In this chapter, we are going to use Microsoft Dynamics CRM 2011 to create a sample application called Project Training Enrollment System (PTES). We will explore the different possibilities to customize the Microsoft CRM 2011 application to fit in with our business-specific needs. We will perform requirement analysis for PTES and find out what the different components are that can use OOB and what components we need to customize.

In this chapter we are going to discuss the following topics:

  • Project Training Enrolment System
  • Requirement analysis for PTES
  • Project Training Enrolment System design
  • Customization concepts in Microsoft CRM 2011
  • Data model for PTES
  • System configuration
  • Setting up e-mail integration ...

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