Now we have e-mail integration configured, let's start customizing MS CRM 2011 for our PTES. We are using the Microsoft CRM 2011 on-premise deployment for this application. In the next section, we will customize application navigation of Microsoft CRM 2011.
Application navigation can
easily be controlled by customizing the site map in Microsoft CRM. We have two options to modify the site map: either we can manually export our solution and customize the site map, or we can use any custom site map editor tool. We are going to use SiteMap Editor for Microsoft CRM 2011 written by the Microsoft Dynamics CRM 2011 MVP,
Tanguy Touzard. You can download SiteMap ...