Apart from delivering exciting CRM features, Microsoft CRM 2011 provides a robust xRM Application Framework that can be used to develop different business applications.
In this book, you will learn about the new features introduced in Microsoft CRM 2011. You will also learn about the out-of-box (OOB) features provided by Microsoft CRM 2011 and use them to develop applications for different industries. This book will help you to use Microsoft CRM 2011 processes in real-world applications. You will learn how to customize and extend Microsoft CRM 2011.
You will also learn how to create and deploy Bing maps application in the Silverlight.
Chapter 1, Getting Started with Microsoft Dynamics CRM 2011, will explain the different ...