Microsoft Dynamics CRM 2011 provides a range of customization capabilities. This chapter provides an introduction to the CRM application architecture before we learn the different customization capabilities in depth, in later chapters.
We'll discuss the different application tiers and how they can be customized to meet the particular needs of your business. We'll also cover some general principles such as supported and unsupported customizations, differences between deployment options, the benefits of using a repeatable implementation methodology, and the security roles required for customization.
In this chapter we will discuss: