So far we've learned about customizing Microsoft Dynamics CRM 2011 using the "behind-the-scenes" techniques such as creating custom entities, attributes, and relationships. In this chapter, we'll focus on customization techniques that make a much bigger impact on your users' experience by learning how to customize forms, views, and charts.
In this chapter we will learn about:
So let's get on with it...
A form is a web page that is used to display information about a single record. Forms are also used for creating and updating individual records.
There are two form types: