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Microsoft Dynamics GP 2010 Implementation by Victoria Yudin

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Troubleshooting tips

Troubleshooting can be a difficult and lengthy process, and often without enough information can become iterative and frustrating. This section offers a list of tests to attempt and information to collect when troubleshooting or asking for support.

Tests

One of the key factors in identifying and fixing a problem is being able to reproduce it. Before trying to look up an issue or error, or asking others for help with it, consider running through some of the following tests on your own:

  • Are the results the same when logged into Dynamics GP as another user on the same computer?
  • Are the results the same when logged into Dynamics GP as the same user on a different computer (or, even better, the Dynamics GP server, if possible to test ...

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