Chapter 67. Queuing Theory: The Mathematics of Waiting in Line
What factors affect the time we spend waiting in line and the number of people waiting in line?
Under what conditions can we talk about the average time spent in a queuing system or the average number of people present in a queuing system?
Why does variability degrade the performance of a queuing system?
Can I easily determine the average time a person spends at airport security or waiting in line at a bank?
We have all spent a lot of time waiting in lines, and you’ll soon see that a slight increase in service capacity can often greatly reduce the size of the lines we encounter. If you run a business, ensuring that your customers do not spend too much time in line is important. Therefore, ...