Microsoft® Exchange Server 2003 Administrator's Pocket Consultant

Table of Contents

1. Microsoft® Exchange Server 2003: Administrator’s Pocket Consultant
2. Tables
3. Acknowledgments
4. Introduction
   1. Who Is This Book For?
   2. How Is This Book Organized?
   3. Conventions Used in This Book
   4. Support
5. I. Microsoft Exchange Server 2003 Administration Fundamentals
   1. 1. Overview of Microsoft Exchange Server 2003 Administration
      1. Microsoft Exchange Server 2003
      2. Exchange Server and Windows Integration
      3. Hardware and Component Requirements for Exchange Server
      4. Exchange Server Administration Tools
   2. 2. Managing Microsoft Exchange Server 2003 Clients
      1. Configuring Mail Support for Outlook 2003 and Outlook Express
         1. Configuring Outlook 2003 for the First Time
            1. First-Time Configuration: Connecting to Exchange
            2. First-Time Configuration: Connecting to Internet E-Mail or Other E-mail Servers
         2. Configuring Outlook Express for the First Time
         3. Configuring Outlook 2003 for Exchange
         4. Adding Internet Mail Accounts to Outlook 2003 and Outlook Express
            1. Adding Internet Mail Accounts in Outlook 2003
            2. Adding Internet Mail Accounts in Outlook Express
         5. Reconfiguring Outlook 2003 Mail Support
      2. Leaving Mail on the Server with POP3
         1. Leaving Mail on the Server: Outlook 2003
         2. Leaving Mail on the Server: Outlook Express
      3. Checking Private and Public Folders with IMAP and UNIX Mail Servers
         1. Checking Folders: Outlook 2003
         2. Checking Folders: Outlook Express
      4. Managing the Exchange Server Service in Outlook 2003
         1. Managing Delivery and Processing E-Mail Messages
            1. Using Server Mailboxes
            2. Using Personal Folders
               1. Determining the Presence of Personal Folders
               2. Creating Personal Folders
               3. Delivering Mail to Personal Folders
         2. Accessing Multiple Exchange Server Mailboxes
            1. Logging On to Exchange as the Mailbox Owner
            2. Delegating Mailbox Access
            3. Opening Additional Exchange Mailboxes
         3. Granting Permission to Access Folders Without Delegating Access
      5. Using Mail Profiles to Customize the Mail Environment
         1. Creating, Copying, and Removing Mail Profiles
         2. Selecting a Specific Profile to Use on Startup
   3. 3. Managing Mobile Outlook Users for Wireless, Web and Dial-Up Access
      1. Mastering Outlook Web Access Essentials
         1. Using Outlook Web Access
         2. Enabling and Disabling Web Access for Users
         3. Connecting to Mailboxes and Public Folders over the Web
      2. Mastering Mobile Device and Wireless Access Essentials
         1. Using Outlook Mobile Access
         2. Configuring Exchange for Mobile Service Carriers
            1. Downloading and Installing the Carriers List
            2. Configuring Mobile Services Carriers Individually
         3. Managing Wireless Synchronization and Exchange Server ActiveSync
         4. Managing Wireless Browsing
         5. Configuring Devices for Mobile Access and Wireless Browsing
         6. Enabling and Disabling Mobile Access Features for Individual Users
      3. Creating Mobile Outlook Profiles for Remote Mail and RPC over HTTP
         1. Creating Outlook Profiles for Dial-Up Connections to Corporate Networks
         2. Creating Outlook Profiles for RPC over HTTP
6. II. Active Directory Services and Microsoft Exchange Server 2003
   1. 4. Microsoft Exchange Server 2003 Administration Essentials
      1. Understanding Exchange Server Organizations
         1. Global Settings
         2. Recipients
         3. Administrative Groups
            1. Using and Enabling Administrative Groups
            2. Administrative Groups in Mixed-Mode and Native-Mode Operations
               1. Using Mixed-Mode Operations
               2. Enabling and Using Native-Mode Operations
         4. Routing Groups
      2. Data Storage in Exchange Server
         1. Working with the Active Directory Data Store
            1. Using Multimaster Replication
            2. Using Global Catalogs
         2. Working with the Exchange Server Information Store
            1. What Exchange Server Database Formats Are Available?
            2. What Is Single-Instance Message Storage?
            3. What Files Are Associated with Storage Groups?
      3. Using and Managing Exchange Server Services
         1. Using Core Exchange Server Services
         2. Starting, Stopping, and Pausing Exchange Server Services
         3. Configuring Service Startup
         4. Configuring Service Recovery
   2. 5. User and Contact Administration
      1. Understanding Users and Contacts
      2. Understanding the Basics of E-Mail Routing
      3. Working with Active Directory Users And Computers
         1. Running Active Directory Users And Computers
         2. Using Active Directory Users And Computers
         3. Connecting to a Domain Controller
         4. Connecting to a Different Domain
         5. Searching for Existing Users and Contacts
      4. Managing User Accounts and Mail Features
         1. Creating Mailbox-Enabled and Mail-Enabled User Accounts
            1. Understanding Logon Names and Passwords
            2. Creating Domain User Accounts with and without Mailboxes
         2. Setting Contact Information for User Accounts
         3. Changing a User’s Exchange Server Alias and Display Name
         4. Adding, Changing, and Removing E-Mail Addresses
         5. Setting a Default Reply-To Address
         6. Enabling and Disabling Exchange Server Mail
         7. Creating a User Account to Receive Mail and Forward Off-Site
         8. Changing a User’s Wireless Service and Protocol Options
         9. Renaming User Accounts
         10. Deleting User Accounts and Contacts
      5. Managing Contacts
         1. Creating Standard and Mail-Enabled Contacts
         2. Setting Additional Directory Information for Contacts
         3. Changing E-Mail Addresses Associated with Contacts
   3. 6. Mailbox Administration
      1. Managing Mailboxes: The Essentials
         1. Adding Mailboxes to Existing User Accounts
         2. Viewing Current Mailbox Size and Message Count
         3. Moving Mailboxes to a New Server or Storage Group
         4. Removing Mailboxes from User Accounts
      2. Configuring Mailbox Delivery Restrictions, Permissions, and Storage Limits
         1. Setting Message Size Restrictions on Delivery To and From Individual Mailboxes
         2. Setting Send and Receive Restrictions for Contacts
         3. Setting Message Acceptance Restrictions on Individual Mailboxes
         4. Setting Message Acceptance Restrictions for Contacts
         5. Permitting Others to Access a Mailbox
         6. Forwarding E-Mail to a New Address
         7. Setting Storage Restrictions on an Individual Mailbox
         8. Setting Deleted Item Retention Time on Individual Mailboxes
      3. Managing Advanced Mailbox Settings
         1. Setting Alternate Mailbox Display Names for Multilanguage Environments
         2. Hiding Mailboxes from Address Lists
         3. Defining Custom Mailbox Attributes for Address Lists
         4. Configuring ILS Settings for NetMeeting
         5. Setting Advanced Mailbox Rights and Permissions
   4. 7. Working with Groups, Lists, and Templates
      1. Using Security and Distribution Groups
         1. Group Types, Scope, and Identifiers
         2. When to Use Security and Standard Distribution Groups
         3. When to Use Domain Local, Global, and Universal Groups
         4. When to Use Query-Based Distribution Groups
      2. Working with Security and Standard Distribution Groups
         1. Creating Security and Standard Distribution Groups
         2. Assigning and Removing Membership for Individual Users, Groups, and Contacts
         3. Adding and Removing Group Members
         4. Enabling and Disabling a Group’s Exchange Server Mail
      3. Working with Query-Based Distribution Groups
         1. Creating Query-Based Distribution Groups
         2. Previewing Query-Based Distribution Group Membership
         3. Changing Query Filters
      4. Other Essential Tasks for Managing Groups
         1. Changing a Group’s Exchange Server Alias
         2. Changing, Adding, or Deleting a Group’s E-Mail Addresses
         3. Hiding Groups from Exchange Address Lists
         4. Hiding and Displaying Group Membership
         5. Setting Usage Restrictions on Groups
         6. Setting Out-of-Office and Delivery Report Options for Groups
         7. Renaming Groups
         8. Deleting Groups
      5. Managing Online Address Lists
         1. Using Default Address Lists
         2. Creating New Address Lists
         3. Configuring Clients to Use Address Lists
         4. Updating Address List Configuration and Membership Throughout the Domain
         5. Rebuilding Address List Membership and Configuration
         6. Editing Address Lists
         7. Renaming and Deleting Address Lists
      6. Managing Offline Address Lists
         1. Configuring Clients to Use an Offline Address List
         2. Assigning a Time to Rebuild an Offline Address List
         3. Rebuilding Offline Address Lists Manually
         4. Setting the Default Offline Address List
         5. Changing Offline Address List Properties
         6. Changing the Offline Address List Server
      7. Customizing Address Templates
         1. Using Address Templates
         2. Modifying Address Book Templates
         3. Restoring the Original Address Book Templates
   5. 8. Implementing Directory Security and Microsoft Exchange Server 2003 Policies
      1. Controlling Exchange Server Administration and Usage
         1. Assigning Exchange Server Permissions to Users and Groups
            1. Domain Admins
            2. Enterprise Admins
            3. Exchange Domain Servers
            4. Exchange Enterprise Servers
            5. Everyone
         2. Understanding Exchange Server Permissions
         3. Viewing Exchange Server Permissions
         4. Setting Exchange Server Permissions
         5. Overriding and Restoring Object Inheritance
         6. Delegating Exchange Server Permissions
            1. Working With the Exchange Administration Delegation Wizard
            2. Using the Exchange Administration Delegation Wizard
      2. Auditing Exchange Server Usage
         1. Enabling Auditing in the Domain
         2. Starting to Log Auditable Events
      3. Exchange Server Recipient Policies
         1. Understanding E-mail Address Recipient Policies
         2. Creating E-mail Address Recipient Policies
         3. Modifying E-mail Address Recipient Policies and Generating New E-mail Addresses
         4. Creating Exceptions to E-mail Address Recipient Policies
         5. Scheduling E-mail Address Recipient Policy Updates
         6. Forcing E-mail Address Recipient Policy Updates
         7. Rebuilding the Default E-mail Addresses
         8. Understanding Mailbox Manager Recipient Policies
         9. Creating Mailbox Manager Recipient Policies
         10. Configuring Mailbox Management and Reporting
         11. Running Mailbox Manager Manually
         12. Setting the Priority of Recipient Policies
         13. Deleting Recipient Policies
      4. Exchange Server System Policies
         1. Using System Policies
         2. Creating Server Policies
         3. Creating Mailbox Store Policies
         4. Creating Public Store Policies
         5. Implementing System Policies
            1. Adding Items to a System Policy
            2. Removing Items from a System Policy
            3. Applying a System Policy
         6. Modifying System Policies
         7. Deleting System Policies
7. III. Microsoft Exchange Server 2003 Data Store Administration
   1. 9. Managing Microsoft Exchange Server 2003 Data and Storage Groups
      1. Controlling the Information Store
         1. Using Storage Groups and Databases
         2. Creating Storage Groups
         3. Changing Transaction Log Location and System Path
         4. Zeroing Out Deleted Database Pages
         5. Enabling and Disabling Circular Logging
         6. Renaming Storage Groups
         7. Deleting Storage Groups
      2. Content Indexing
         1. Understanding Indexing
         2. Setting Indexing Priority for an Information Store
         3. Creating Full-Text Indexes
         4. Updating and Rebuilding Indexes Manually
         5. Pausing, Resuming, and Stopping Indexing
         6. Scheduling Index Updating and Allowing Index Searching
         7. Enabling and Disabling Client Access to Indexes
         8. Checking Indexing Statistics
         9. Changing the Index File Location
         10. Deleting Indexes and Stopping Indexing Permanently
   2. 10. Mailbox and Public Folder Store Administration
      1. Using Mailbox Stores
         1. Understanding Mailbox Stores
         2. Creating Mailbox Stores
         3. Setting the Default Public Store, Offline Address List, and Other Messaging Options
         4. Setting Mailbox Store Limits
         5. Setting Deleted Item Retention
         6. Recovering Deleted Mailboxes
         7. Deleting a User’s Mailbox Permanently
         8. Recovering Deleted Items from Mailbox Stores
      2. Using Public Folder Stores
         1. Understanding Public Folder Stores
         2. Creating Public Folder Stores
         3. Setting Public Store Limits
         4. Setting Age Limits and Deleted Item Retention
         5. Recovering Deleted Items from Public Folder Stores
      3. Managing Data Stores
         1. Viewing and Understanding Logons
         2. Viewing and Understanding Mailbox Summaries
         3. Mounting and Dismounting Data Stores
            1. Checking the Mount Status of Data Stores
            2. Dismounting Data Stores
            3. Mounting Data Stores
            4. Specifying Whether a Store Should Be Automatically Mounted
         4. Setting the Maintenance Interval
         5. Checking and Removing Applied Policies
         6. Renaming Data Stores
         7. Deleting Data Stores
      4. Using Mailbox Recovery Center
         1. Adding Mailbox Stores to Mailbox Recovery Center
         2. Working with Mailbox Recovery Center
         3. Exporting Mailbox Recovery Data
         4. Associating Users and Reconnecting Mailboxes
         5. Resolving Matching and Reconnection Conflicts
         6. Removing Mailbox Stores from Mailbox Recovery Center
   3. 11. Using and Replicating Public Folders
      1. Making Sense of Public Folders and Public Folder Trees
      2. Accessing Public Folders
         1. Accessing Public Folders in E-Mail Clients
         2. Accessing Public Folders from the Web
         3. Accessing Public Folders through the Information Store
      3. Creating and Managing Public Folder Trees
         1. Creating Public Folder Trees
         2. Designating Users Who Can Make Changes to Public Folder Trees
         3. Renaming, Copying, and Moving Public Folder Trees
         4. Deleting Public Folder Trees and Their Containers
      4. Creating and Working with Public Folders
         1. Creating Public Folders in System Manager
         2. Creating Public Folders in Microsoft Outlook
         3. Creating Public Folders in Internet Explorer
         4. Browsing and Checking Public Folders
         5. Adding Items to Public Folders Using System Manager
         6. Adding Items to Public Folders Using Outlook and Internet Explorer
            1. Mail-Enabling Public Folders
         7. Searching Public Folders
      5. Managing Public Folder Settings
         1. Controlling Folder Replication
         2. Setting Limits on Individual Folders
         3. Setting Client Permissions
         4. Setting Active Directory Rights and Designating Administrators
         5. Propagating Public Folder Settings
         6. Viewing and Changing Address Settings for Public Folders
         7. Manipulating, Renaming, and Recovering Public Folders
            1. Renaming Public Folders
            2. Copying and Moving Public Folders
            3. Deleting Public Folders
            4. Recovering Public Folders
         8. Working with Public Folder Replicas
            1. Adding and Removing Replicas
            2. Viewing Public Folder Instances
            3. Viewing and Setting Replica Properties
         9. Checking Replication Status
   4. 12. Backing Up and Restoring Microsoft Exchange Server 2003
      1. Understanding the Essentials of Exchange Server Backup and Recovery
         1. Backing Up Exchange Server: The Basics
         2. Formulating an Exchange Server Backup and Recovery Plan
         3. Choosing Backup Options
         4. Backing Up Exchange Server
         5. Starting the Backup Utility
         6. Backing Up Exchange Server with the Backup Wizard
         7. Backing Up Exchange Server Manually
         8. Recovering Exchange Server
      2. Recovering Exchange Server with the Restore Wizard
         1. Recovering Exchange Server Manually
         2. Restoring Mailboxes Selectively from Backup
         3. Step 1: Creating and Using Recovery Storage Groups
         4. Step 2: Adding Databases to Recover
         5. Step 3: Restoring and Mounting the Recovery Databases
         6. Step 4: Selecting and Restoring Mailboxes
         7. Step 5: Dismounting Recovery Databases
8. IV. Microsoft Exchange Server 2003 and Group Administration
   1. 13. Managing Microsoft Exchange Server 2003 Organizations
      1. Configuring Global Settings for the Organization
         1. Setting Internet Message Formats
            1. Using SMTP Policies to Apply Formatting
               1. Assigning Default Message Formats for the Organization
               2. Assigning Message Formats on a Per Domain Basis
               3. Changing and Deleting Message Formatting Rules
            2. Setting Message Encoding and Character Set Usage
            3. Managing Rich-Text Formatting, Word Wrap, Autoresponses, and Display Names
            4. Associating MIME Types with Extensions
         2. Setting Message Delivery Options
            1. Setting Default Delivery Restrictions for the Organization
            2. Setting the Default SMTP Postmaster Account
      2. Configuring Antispam and Message Filtering Options
         1. Filtering Spam and Other Unwanted E-mail by Sender
         2. Filtering Spam and Other Unwanted E-mail by Recipient
         3. Using Connection Filtering and Real-Time Block Lists
         4. Creating Connection Filter Rules
         5. Setting Connection Filter Priority and Enabling Filter Rules
            1. Specifying Custom Error Messages to Return
         6. Defining Connection Filter Exceptions and Global Accept/Deny Lists
            1. Creating Connection Filter Exceptions for E-Mail Addresses
            2. Creating Global Accept Lists for IP Addresses and Networks
            3. Creating Global Deny Lists for IP Addresses and Networks
         7. Applying Message Filters on SMTP Virtual Servers
      3. Managing Administrative Groups
         1. Creating Administrative Groups
         2. Adding Containers to Administrative Groups
         3. Controlling Access to Administrative Groups
         4. Renaming and Deleting Administrative Groups
         5. Moving and Copying Among Administrative Groups
      4. Managing Routing Groups
      5. Creating Routing Group Containers
         1. Creating Routing Groups
         2. Moving Exchange Servers Among Routing Groups
         3. Connecting Routing Groups
         4. Designating Routing Group Masters
         5. Renaming and Deleting Routing Groups
   2. 14. Managing Message Transfer and Routing Within the Organization
      1. Configuring the X.400 Message Transfer Agent
      2. Setting Local MTA Credentials
         1. Expanding Remote Distribution Lists and Converting Messages
         2. Setting Connection Retry Values for X.400
         3. Setting Reliable Transfer Service Values for X.400
         4. Setting Association Parameters for X.400
         5. Setting Transfer Timeout for X.400
      3. Using Routing Group Connectors
         1. Understanding Routing Group Connectors
         2. Installing Routing Group Connectors
         3. Configuring Routing Group Connector Delivery Options
         4. Performing Other Routing Group Connector Tasks
      4. Using SMTP Connectors
         1. Understanding SMTP Connectors
         2. Installing SMTP Connectors
         3. Configuring Delivery Options for SMTP Connectors
         4. Configuring Outbound Security for SMTP Connectors
         5. Setting Advanced Controls for SMTP Connectors
         6. Performing Other SMTP Connector Tasks
      5. Using X.400 Connectors
         1. Understanding X.400 Connectors
         2. Installing X.400 Stacks
            1. Creating and Configuring TCP/IP X.400 Stacks
            2. Creating and Configuring X.25 X.400 Stacks
         3. Installing X.400 Connectors
            1. Installing TCP X.400 Connectors
            2. Installing X.25 X.400 Connectors
         4. Setting Connection Schedules
         5. Overwriting X.400 MTA Properties
         6. Setting Text Wrapping and Remote Client Support for X.400 Connectors
         7. Performing Other X.400 Connector Tasks
      6. Handling Core Connector Administration Tasks
         1. Designating Local and Remote Bridgeheads
         2. Setting Delivery Restrictions
         3. Setting Content Restrictions
         4. Setting Routing Cost for Connectors
         5. Setting Public Folder Referrals
         6. Disabling and Removing Connectors
   3. 15. Administering SMTP, IMAP4, and POP3
      1. Working with SMTP, IMAP4, and POP3 Virtual Servers
      2. Mastering Core SMTP, IMAP4, and POP3 Administration
         1. Starting, Stopping, and Pausing Virtual Servers
         2. Configuring Ports and IP Addresses Used by Virtual Servers
         3. Controlling Incoming Connections to Virtual Servers
            1. Securing Access by IP Address, Subnet, or Domain
            2. Controlling Secure Communications for Incoming Connections
            3. Restricting Incoming Connections and Setting Time-Out Values
         4. Viewing and Ending User Sessions
      3. Managing SMTP Virtual Servers
         1. Creating SMTP Virtual Servers
         2. Managing Message Delivery for SMTP and the Exchange Server Organization
            1. Setting Outbound Retry Intervals, Delay Notification, and Expiration Time-Out
            2. Setting the Message Hop Count
            3. Setting Domain Name Options
            4. Configuring Reverse Lookups and External DNS Servers
         3. Controlling Authentication for Incoming SMTP Connections
         4. Configuring Outbound Security
         5. Configuring Outgoing Connections
         6. Managing Messaging Limits for SMTP
         7. Handling Nondelivery, Bad Mail, and Unresolved Recipients
         8. Setting and Removing Relay Restrictions
      4. Managing IMAP4
         1. Creating IMAP4 Virtual Servers
         2. Controlling Authentication for Incoming IMAP4 Connections
         3. Allowing Public Folder Requests and Fast Message Retrieval
         4. Setting Message Formats
      5. Managing POP3
         1. Creating POP3 Virtual Servers
         2. Controlling Authentication for Incoming POP3 Connections
         3. Setting Message Formats
   4. 16. Managing HTTP Virtual Servers for Web and Mobile Access Users
      1. Using Front-End and Back-End Server Configurations for Web and Mobile Access
         1. Using Outlook Web Access and Outlook Mobile Access with HTTP Virtual Servers
         2. Configuring Front-End and Back-End Servers for Multiserver Organizations
         3. Using Outlook Web Access and Outlook Mobile Access with Firewalls
      2. Creating Additional HTTP Virtual Servers
      3. Managing HTTP Virtual Servers
         1. Configuring Ports, IP Addresses, and Host Names Used by HTTP Virtual Servers
         2. Enabling SSL on HTTP Virtual Servers
         3. Restricting Incoming Connections and Setting Time-Out Values
         4. Controlling Access to the HTTP Server
         5. Configuring Mailbox and Public Folder Access on a Virtual Server
         6. Creating Virtual Directories for Additional Mailboxes and Public Folders
            1. Creating Virtual Directories for Public Folder Trees
            2. Creating Virtual Directories for SMTP Domains
         7. Starting, Stopping, and Pausing HTTP Virtual Servers
   5. 17. Microsoft Exchange Server 2003 Maintenance, Monitoring, and Queuing
      1. Tracking and Logging Activity in the Organization
         1. Using Message Tracking
            1. Enabling Messaging Logging
            2. Searching Through the Tracking Logs
            3. Reviewing Message Tracking Logs Manually
            4. Saving or Deleting Message Tracking Logs
         2. Using Protocol Logging
            1. Working with Protocol Logging Properties and Fields
            2. Enabling Protocol Logging for HTTP
            3. Enabling Protocol Logging for NNTP and SMTP
            4. Working with Protocol Logs
         3. Using Diagnostic Logging
            1. Understanding Diagnostic Logging
            2. Enabling and Disabling Diagnostic Logging
            3. Viewing Diagnostic Events
      2. Monitoring Connections, Services, Servers, and Resource Usage
         1. Checking Server and Connector Status
         2. Monitoring Server Performance and Services
            1. Setting Virtual Memory Usage Monitors
            2. Setting CPU Utilization Monitors
            3. Setting Free Disk Space Monitors
            4. Setting SMTP and X.400 Queue Monitors
            5. Setting Windows Service Monitors
         3. Removing Monitors
         4. Disabling Monitoring
         5. Configuring Notifications
            1. Notifying by E-mail
            2. Using Script Notification
            3. Viewing and Editing Current Notifications
      3. Working with Queues
         1. Understanding System and Link Queues
         2. Accessing the Queue Viewer
         3. Changing the SMTP Queue Directory
      4. Managing Queues
         1. Understanding Queue Summaries and Queue States
         2. Refreshing the Queue View
         3. Finding Messages in Queues
         4. Enabling and Disabling Outbound Mail from Queues
         5. Forcing Connections to Queues
         6. Freezing and Unfreezing Queues
         7. Deleting Messages from Queues
   6. About the Author
9. Index
10. About the Author
11. Copyright