Microsoft® Exchange Server 2007 Administrator's Companion

Microsoft® Exchange Server 2007 Administrator's Companion

by Walter Glenn, Scott Lowe, Joshua Maher
Released June 2007
Publisher(s): Microsoft Press
ISBN: 9780735623507

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Book description

Get your mission-critical messaging and collaboration systemsup and running with the essential guide to deploying and managing ExchangeServer 2007. This comprehensive administrator's reference covers the fullrange of server and client deployments, unified communications, messagingsecurity, performance optimization, troubleshooting, and disaster recovery.With special emphasis on security, the top concern for messagingadministrators, this book includes chapters on messaging security, policy,and tools and techniques to mitigate e-mail viruses, spam, and phishing.This book delivers the definitive information-messaging that professionalsneed to deploy and operate effective, reliable, and more-secure messagingand collaboration services. The companion CD features a fully searchableeBook and job aids--everything you need to help build enterprisecollaboration solutions that improve worker productivity, save time, andhelp reduce IT deployment and management costs.

Table of contents

  1. Microsoft® Exchange Server 2007 Administrator’s Companion
    1. SPECIAL OFFER: Upgrade this ebook with O’Reilly
    2. A Note Regarding Supplemental Files
    3. Introduction
      1. What’s in This Book
        1. Part I: Introduction
        2. Part II: Planning Your Deployment
        3. Part III: Installation and Deployment
        4. Part IV: Management
        5. Part V: Maintenance
        6. Part VI: Security
        7. Part VII: Clients
      2. How to Use This Book
        1. System Requirements
        2. About the Companion CD
        3. Support
    4. I. Introduction
      1. 1. Overview of Microsoft Exchange Server 2007
        1. What Is Exchange Server?
        2. Editions of Exchange Server 2007
          1. Exchange Server 2007 Standard Edition
          2. Exchange Server 2007 Enterprise Edition
        3. Understanding Basic Concepts
          1. Messaging Systems
            1. Shared-File Systems
            2. Client/Server Systems
          2. The Organization of an Exchange Environment
            1. Servers
            2. Server Roles
            3. Recipients
              1. Mailboxes
              2. Distribution Groups
              3. Mail Contacts
            4. Address Lists
            5. Connectors
          3. Exchange Server Storage
            1. Mailbox Database
            2. Public Folder Database
        4. What’s New in Exchange Server 2007
          1. Active Directory Site Routing
          2. Split Permissions Model
          3. Exchange Server 2007 Setup Wizard
          4. Exchange Management
          5. Exchange Server Roles
          6. Unified Messaging
          7. Messaging Policy and Compliance
          8. Anti-Spam and Antivirus
          9. 64-Bit Architecture
          10. Outlook Web Access
        5. Summary
      2. 2. Active Directory for Exchange Administrators
        1. Brief Overview of Active Directory
          1. Directory Structure in Active Directory
          2. Logical Structure of Active Directory
            1. Domains
              1. Schema Master
              2. Domain Naming Master
              3. Relative Identifier Master
              4. PDC Emulator
              5. Infrastructure Master
            2. Organizational Units
            3. Trees and Forests
          3. Groups
            1. Global Groups
            2. Domain Local Groups
            3. Universal Groups
        2. Other Active Directory Components
          1. Naming Partitions
          2. Sites
          3. Location Service Providers
          4. Global Catalog Servers
          5. Client Authentication
          6. Active Directory Names
            1. Distinguished Name
            2. Relative Distinguished Name
            3. User Principal Name
            4. Globally Unique Identifier
        3. Exchange Server 2007 and Active Directory
          1. Exchange Server 2007 and Active Directory Site Topology
          2. Storing Exchange Server 2007 Data in Active Directory
            1. Domain Naming Partition
              1. Designing a Group Implementation Strategy
            2. Configuration Naming Partition
            3. Schema Naming Partition
          3. Exchange Server 2007 and Forest Boundaries
          4. Configuration Partition and Directory Data
        4. DNS Configuration
        5. Summary
      3. 3. Exchange Server 2007 Architecture
        1. The Role of Exchange Server 2007 Roles
          1. Mailbox Server Role
          2. Client Access Server Role
          3. Hub Transport Server Role
          4. Unified Messaging Server Role
          5. Edge Transport Server Role
        2. Storage Design Goals in Exchange Server 2007
        3. Stores and Storage Groups
          1. Increased User Support
          2. Individual Backup and Restore
        4. Database File Structure
          1. On-Demand Content Conversion
          2. Single-Instance Message Store
        5. Data Recovery and Transaction Logs
          1. The Extensible Storage Engine
            1. How Data Is Stored
            2. Database Files
            3. ESE and Memory Management
          2. Transaction Log Files
            1. How Log Files Are Replayed during Recovery
            2. Checkpoint File
            3. How Log Entries Are Written to the Database
        6. The Web Folder Client
        7. Public Folders
          1. Multiple Public Folder Trees
        8. Indexing
          1. Index Catalogs
          2. Index Size
        9. Exchange Server Storage Design
          1. Supported Storage Technologies
          2. Choosing a RAID Level
          3. Planning for Disk Space
            1. Calculating Required Mailbox Disk Space
          4. Logical Unit Number (LUN) Layout
          5. Other Storage Notes
          6. Testing Your Storage Architecture
        10. Transport Architecture
          1. SMTP Connectors
          2. Creating SMTP Connectors
          3. Message Routing
          4. Message Transport Scenarios
            1. Sending Mail between Users on the Same Server
            2. Sending Mail between Users in the Same Site
            3. Sending Mail between Users in Different Sites
            4. Sending Mail to the Internet
          5. Transport Protocols
        11. Summary
    5. II. Planning Your Deployment
      1. 4. Assessing Needs
        1. Defining User Needs
          1. Messaging
          2. Public Folders
          3. Connections to Other Systems
          4. Remote Access
          5. Custom Applications
          6. Training and Support Services
        2. Assessing Current Resources
          1. Defining Your Geographic Profile
          2. Defining Your Software Environment
          3. Defining Your Network Topology
          4. Defining Your Active Directory Model
        3. Defining Administrative Needs
        4. Summary
      2. 5. Planning for Deployment
        1. Planning the Organization
          1. Establishing a Naming Convention
            1. Organization Names
            2. Server Names
            3. Recipient Names
          2. Planning Public Folders
          3. Planning Gateways
        2. Planning Servers
          1. Disk Considerations
          2. Processor Considerations
          3. Memory Considerations
          4. Network Considerations
          5. Ways to Add Fault Tolerance
        3. Summary
    6. III. Installation and Deployment
      1. 6. Installing Exchange Server 2007
        1. Preparing for the Installation
          1. Gathering Information
          2. Verifying Hardware Requirements
          3. Getting Service Packs
          4. Defining the Role of Your Server
          5. Optimizing Hardware through Configuration
          6. Verifying System Requirements
            1. Windows Server 2003
            2. Active Directory Domains and Forests
            3. TCP/IP
            4. Clustering
            5. Internet Information Services
          7. Creating the Exchange Administrator’s Account
          8. Playing It Safe
        2. Performing the Installation
          1. Preparing the Active Directory Environment
          2. Installing Exchange Server 2007 in a New Organization
          3. The Role of Roles
            1. Creating an Organization
            2. Client Settings Option
            3. Readiness Check
            4. Installation
          4. Installing in an Existing Organization
        3. Verifying Your Installation
        4. Finalizing Exchange Server 2007 Deployment
        5. Keeping Exchange Healthy
        6. Summary
      2. 7. Coexisting with Previous Versions of Exchange Server
        1. Chapter Background
        2. Terminology
        3. Exchange Server 2007 Coexistence Deployment Considerations
          1. Exchange Server 2003 Native Mode
          2. Automatic Coexistence Tasks
          3. Global Settings
        4. Installing Exchange Server 2007 into an Existing Exchange Server 2003 Organization
        5. Coexistence Administration Issues
          1. Creating Additional Routing Group Connectors
          2. Coexistence Issue: Version-Specific Administration
        6. SMTP Connectors and Internet E-Mail
        7. Handling Internet E-Mail
          1. Adding an SMTP Connector to Your Legacy Exchange Organization
            1. General Tab
            2. Address Space Tab
            3. Advanced Tab
        8. Public Folders
          1. Public Folder Replication
          2. Handling Public Folder Referrals
          3. Administering Public Folders
        9. Recipient Update Service
        10. Complete Coexistence Notes
        11. Summary
      3. 8. Transitioning to Exchange Server 2007
        1. The Example Scenario
        2. Transition Options
        3. Transition Limitations
        4. Move Internet Mail to Exchange Server 2007
          1. Allow Mail to Flow to the Internet
          2. Allow Incoming Mail from the Internet
        5. Moving Mailboxes to Exchange Server 2007
        6. The Decommissioning Process
          1. Re-Home Client Services
          2. Remove SMTP Connectors from Your Legacy Exchange Organization
          3. Re-Home Public Folders
          4. Move the Offline Address Book to Exchange Server 2007
          5. Move the Recipient Update Service to Exchange Server 2007
          6. Remove Legacy Connectors
          7. Uninstall Exchange from Legacy Exchange Servers
          8. Remove Legacy Exchange Routing Groups
        7. Summary
      4. 9. High Availability in Exchange Server 2007
        1. Continuous Replication and Transaction Logs
        2. Local Continuous Replication
          1. Preparing for LCR
          2. Enabling Local Continuous Replication
            1. Enabling LCR for an Existing Storage Group
            2. Enabling LCR for a New Storage Group and Mailbox Database
            3. Verifying that the LCR Is Functional
            4. Using Performance Monitor to View Replication Activity
            5. Recovery from Your Active Copy Failure
        3. Cluster Continuous Replication
          1. CCR Terminology
            1. The Transport Dumpster
          2. Preparing for CCR
          3. Enabling Continuous Cluster Replication
            1. Configure Your File Share Witness
            2. Configure Your Network Adapters
          4. Establishing the Cluster
          5. Configure the MNS Quorum to Use the File Share Witness
          6. Installing Exchange Server 2007 on Your Cluster
            1. Installing Exchange Server 2007 on Your Active Node
            2. Installing Exchange Server 2007 on the Passive Node
          7. Verifying the Status of Your CCR
          8. Verifying That a Server Can Handle a Failover
          9. Configuring the Transport Dumpster
          10. Closing Thoughts on CCR
        4. Single Copy Clusters
        5. Summary
    7. IV. Management
      1. 10. Managing Exchange Server 2007
        1. Microsoft Management Console
          1. The MMC User Interface
            1. MMC Toolbar
            2. Scope Pane
            3. Details Pane
            4. Snap-in Root Container
            5. Containers and Objects
          2. How MMC Works
            1. Snap-ins
            2. Packages
            3. Custom Tools
            4. Custom Consoles
        2. Using the Exchange Management Console
          1. Major Areas of the Exchange Management Console
          2. Examining the Exchange Hierarchy
            1. Organization Configuration
            2. Server Configuration
            3. Recipient Configuration
            4. Toolbox
        3. Using the Exchange Management Shell
          1. Understanding Cmdlets
          2. Getting Help
            1. Help Cmdlets
            2. Tab Completion
        4. Summary
      2. 11. Creating and Managing Recipients
        1. Understanding Recipient Types
        2. Users
          1. Mailbox Users
            1. Creating a New Mailbox for a New User
            2. Creating a New Mailbox for an Existing User
            3. Configuring Mailbox Properties
              1. General Tab
              2. User Information Tab
              3. Address and Phone Tab
              4. Organization Tab
              5. Account Tab
              6. Member Of Tab
              7. E-Mail Addresses Tab
              8. Mailbox Settings Tab
              9. Mail Flow Settings Tab
              10. Mailbox Features Tab
          2. Mail-Enabled Users
        3. Mailbox Resources
        4. Mail Contacts
          1. Creating a Mail Contact
          2. Configuring a Mail Contact
        5. Distribution Groups
          1. Creating a Distribution Group
          2. Configuring a Group
            1. Group Information Tab
            2. Members Tab
            3. Advanced Tab
          3. Creating Dynamic Distribution Groups
        6. Filtering Recipients
        7. Templates
        8. Address Lists
        9. Summary
      3. 12. Using Public Folders
        1. Understanding Public Folder Storage
        2. Using Public Folders in Outlook 2007
          1. Creating a Public Folder in Outlook
          2. Managing Public Folders in Outlook
            1. Administration Tab
            2. Forms Tab
            3. Permissions Tab
        3. Managing Public Folder Databases in the Exchange Management Console
          1. Creating a New Public Folder Database
          2. Removing a Public Folder Database
        4. Creating and Managing Public Folders in the Exchange Management Shell
          1. Creating a Public Folder
          2. Removing a Public Folder
          3. Getting Information about a Public Folder
          4. Managing Settings for a Public Folder
        5. Summary
      4. 13. Creating and Managing Storage Groups
        1. Review of Exchange Server 2007 Storage Architecture
        2. Benefits of Using Storage Groups
          1. Increased User Support
          2. Individual Backup and Restore
          3. Hosting of Multiple Businesses
          4. Support for Special Mailboxes
        3. Planning Storage Groups
          1. Planning for Disk Space
            1. Calculating Required Mailbox Disk Space
          2. Planning for Multiple Storage Groups
          3. Planning for Backup and Restore Throughput
        4. Managing Storage Groups
          1. Creating Storage Groups
          2. Modifying Storage Group Configuration
          3. Removing Storage Groups
        5. Managing Stores
          1. Creating a Mailbox Store
          2. Modifying Mailbox Database Configuration
            1. Changing Mailbox Database General Options
            2. Settings Limits on Mailbox Databases
            3. Defining Mailbox Database Client Settings
            4. Mounting and Dismounting a Mailbox Database
            5. Moving a Mailbox Database
            6. Removing a Mailbox Database
        6. Summary
      5. 14. Unified Messaging
        1. Unified Messaging Overview
          1. Unified Messaging Features
          2. Exchange Server 2007 Unified Messaging Objects
            1. Dial Plans
            2. IP Gateways
            3. Hunt Groups
            4. Mailbox Policies
            5. Automated Attendants
        2. Creating and Managing Unified Messaging Objects
          1. Unified Messaging Dial Plans
            1. Creating a New Dial Plan
            2. Managing Dial Plans
          2. Unified Messaging Mailbox Policy
            1. Creating Mailbox Policies
            2. Managing Mailbox Policies
          3. Unified Messaging IP Gateways
            1. Creating IP Gateways
            2. Managing IP Gateways
        3. Associating Servers with Dial Plans
        4. Enabling Unified Messaging for Individual Mailboxes
        5. Summary
    8. V. Maintenance
      1. 15. Troubleshooting Exchange Server 2007
        1. Using Troubleshooting Tools
          1. Using Event Viewer
          2. Using Diagnostics Logging
            1. Modifying the Logging Level for a Process
            2. Logging Levels
          3. Inbox Repair Tool
          4. RPing Utility
            1. RPing Server
            2. RPing Client
          5. Eseutil.exe Offline Tool
          6. Best Practices Analyzer
          7. Mail Flow Troubleshooter
          8. Performance Troubleshooter
        2. Other Useful Utilities
        3. Finding Help
          1. Product Documentation
          2. Microsoft TechNet
          3. Internet Newsgroups
        4. Summary
      2. 16. Disaster Recovery
        1. Backup and Restore Technologies
          1. The Exchange Database
            1. Basic Architecture
            2. Transactions
            3. Logging
            4. Circular Logging
            5. Checksum
          2. Volume Shadow Copy Service
            1. Types of VSS Backups Supported
              1. Full Backup
              2. Incremental Backup
              3. Differential Backup
              4. Copy Backup
          3. Exchange Streaming Backup API
            1. Types of Streaming Backups Supported
              1. Full Backups
              2. Incremental
              3. Differential
              4. Copy
            2. Restore Process
          4. Other Exchange Server Components
        2. Backup and Restore Strategies
          1. Recovering an Exchange Mailbox Server
            1. Full Server Restores
            2. Exchange Application Rebuilds
            3. Dial-Tone Servers
          2. Recovering an Exchange Mailbox Database
          3. Recovering a Single Exchange Mailbox
          4. Backing up an Exchange Mailbox Server
          5. Backing up an Exchange Mailbox Database
            1. Using a Combination of Weekly and Daily Backup Methods
            2. Using a Daily Full Backup Method
          6. Backing up a Single Exchange Mailbox
          7. Planning for Corruption
          8. Implementing Backup Strategies
            1. Clustered Continuous Replication with VSS
            2. Single Copy Clustering with Streaming Backups
            3. Single Multi-Role Mailbox Server with VSS
            4. Review of Sample Scenarios
        3. Operational Best Practices
        4. Summary
      3. 17. Tuning Exchange Server 2007 Performance
        1. Understanding How the Performance Snap-in Works
          1. Performance Monitoring Concepts
            1. Throughput
            2. Queue
            3. Response Time
            4. Bottleneck
          2. Collecting Data with the Performance Snap-In
          3. Viewing Collected Data
        2. Evaluating the Four Main Subsystems in Windows
          1. Evaluating Memory Usage
          2. Evaluating Processor Usage
          3. Evaluating Disk Usage
          4. Evaluating Network Usage
        3. Using the Performance Snap-in to Tune Exchange Server 2007
          1. SMTP System Monitor Counters
          2. Outlook Web Access
          3. Unified Messaging Counters
        4. Using Other Exchange Performance Tools
          1. Microsoft Exchange Server Jetstress Tool
          2. Exchange Load Generator
        5. Summary
    9. VI. Security
      1. 18. Security Policies and Exchange Server 2007
        1. Why Are Information Security Policies Important?
        2. Information Security Policies and Electronic Policies
        3. Information Security Policies for Exchange Server 2007
          1. Password Policies
          2. Logon Policies
          3. Acceptable Use Policies
          4. Computer Viruses, Trojans, and Worms
          5. Schema Extensions by Exchange Server 2007
          6. Data Security
          7. Legal Exposure to Unwanted E-Mail Content
          8. Backing Up and Archiving Exchange Databases
          9. E-Mail Integrity
          10. Miscellaneous Elements to Consider
        4. Related Resources
        5. Summary
      2. 19. Exchange Server Security Basics
        1. The Scope of Security
        2. Motivations of a Criminal Hacker
        3. How Hackers Work
        4. Physical Security
        5. Administrative Security
          1. The Built-in Exchange Administrative Groups
          2. The Add Exchange Administrator Wizard
        6. SMTP Security
        7. Computer Viruses
          1. What Is a Virus?
          2. Trojans
          3. Worms
        8. Junk E-Mail
        9. Security Tools Provided by Microsoft
        10. Summary
      3. 20. Antivirus and Anti-Spam
        1. The Edge Transport Server at a Glance
        2. Edge Transport Server Deployment
          1. Verify the Edge Transport Server’s DNS Suffix
          2. Configure Firewalls to Pass Edge Traffic
          3. Install Active Directory Application Mode
          4. Install the Exchange Server 2007 Edge Transport Server Role
          5. Subscribe the Edge Transport Server to the Exchange Server 2007 Organization
            1. Export an Edge Subscription File on the Edge Transport Server
            2. Copy the Edge Subscription File to a Hub Transport Server
            3. Import the Edge Subscription File on a Hub Transport Server
            4. Verify Synchronization Success
            5. Force Synchronization
        3. Managing Anti-Spam Features
          1. Content Filtering
          2. Connection Filtering: IP Allow List
          3. Connection Filtering: IP Allow List Providers
          4. Connection Filtering: IP Block List
          5. Connection Filtering: IP Block List Providers
          6. Recipient Filtering
          7. Sender Filtering
          8. Sender ID
          9. Attachment Filtering
        4. Managing Antivirus with Microsoft Forefront Security for Exchange Server
          1. About Microsoft Forefront Security for Exchange Server
          2. Installing Microsoft Forefront Security for Exchange Server
          3. Managing Microsoft Forefront Security for Exchange Server
          4. Other Microsoft Forefront Security for Exchange Server Benefits
        5. Summary
      4. 21. Securing Exchange Server 2007 Messages
        1. Windows Server 2003 Security Protocols
        2. Understanding the Public Key Infrastructure in Windows Server 2003
          1. Encryption and Keys
          2. Encryption Schemes
          3. Certificate Services in Windows Server 2003
            1. Digital Certificates and the X.509 Standard
            2. Certificate Authority
            3. Certificate Services Architecture in Windows Server 2003
            4. Entry Module
            5. Policy Module
            6. Certificate Templates
            7. Certificate Database
            8. Exit Modules
        3. Managing the Public Key Infrastructure
          1. Installing and Configuring Certificate Services
          2. Installing Web Enrollment Support
          3. Using the Web Enrollment Pages
            1. Making an Advanced Request
          4. Viewing Information About Certificates
        4. Securing Messaging in Outlook 2007
          1. Initially Trusting a Certificate
          2. Encryption and Outlook 2007
          3. Digital Signatures and Outlook 2007
          4. S/MIME and Outlook 2007
          5. Configuring Outlook 2007 for Secure Messaging
        5. Installing Exchange Certificate Templates
        6. Understanding How Exchange Server 2007 Integrates with Windows Server 2003 Security
          1. Active Directory
          2. Kerberos Authentication
          3. Access Control Model
          4. IP Security
        7. Summary
    10. VII. Clients
      1. 22. Overview of Exchange Clients
        1. Microsoft Office Outlook 2007
        2. Windows Mail and Microsoft Outlook Express
        3. Outlook Web Access
        4. Standard Internet E-Mail Clients
        5. Non-Windows Platforms
          1. UNIX Clients
          2. Macintosh Clients
        6. Choosing a Client for Exchange Server
        7. Summary
      2. 23. Deploying Microsoft Office Outlook 2007
        1. Installing Outlook 2007
          1. Standard Outlook Installation
          2. Installing Outlook 2007 by Using the Office Customization Tool
        2. Supporting Outlook 2007
          1. Using Cached Exchange Mode
            1. Configuring Cached Exchange Mode
              1. Changing Cached Exchange Mode Connection Settings
              2. Disabling Cached Exchange Mode
            2. Synchronizing a Mailbox
            3. Synchronizing Public Folders
            4. Shaping Synchronization
            5. Deciding Whether to Copy or Synchronize Public Folders
          2. Enabling Multiple Users in Outlook 2007
            1. Understanding Outlook Profiles, Exchange Mailboxes, and User Accounts
            2. Creating Multiple Profiles with Outlook 2007
            3. Accessing the Exchange Server
            4. Using Outlook to Delegate Mailbox Access
            5. Setting Up Roaming Users
          3. Outlook Anywhere
            1. Benefits of Outlook Anywhere
            2. Outlook Anywhere Requirements
            3. Installing the RPC over HTTP Windows Proxy Component
            4. How to Enable Outlook Anywhere
        3. Summary
      3. 24. Supporting Outlook Web Access
        1. Features of OWA
        2. Deploying OWA
          1. Single-Server Scenario
          2. Multiserver Scenario
            1. Multiple-Server Scenario: Firewalls and Client Access Servers
              1. Placing a Client Access Server inside a Single Firewall
              2. Placing the Client Server outside Your Firewall
              3. Placing the Client Access Server between Two Firewalls
          3. ISA Server 2006 and OWA
          4. Authentication Options
            1. Securing Default Authentication
            2. Forms-based Authentication
            3. Disabling User Access to OWA
            4. Creating Additional OWA Instances
        3. Configuring OWA Properties and Features
          1. Managing Access to UNC Shares and SharePoint Document Repositories
            1. The Good
            2. The Bad
          2. OWA Segmentation
        4. OWA User Features
        5. Summary
      4. 25. Supporting Other Clients
        1. Post Office Protocol Version 3
          1. Enabling POP3
          2. Administering POP3
            1. Limiting POP3 Access
            2. Other POP3 Parameters
        2. Internet Messaging Access Protocol 4
          1. Enabling IMAP4
          2. Administering IMAP4
            1. Limiting IMAP4 Access
        3. POP3/IMAP4 Considerations
        4. Summary
    11. VIII. Appendices
      1. A. Default Directory Structure for Exchange Server 2007
      2. B. Delivery Status Notification Codes
      3. C. Default Log File Locations
      4. D. Default Diagnostic Logging Levels for Exchange Processes
    12. Glossary
    13. E. About the Authors
    14. F. 2007 Microsoft® Office System Resources for Developers and Administrators
    15. G. Windows Vista™ Resources for Administrators
    16. Index
    17. SPECIAL OFFER: Upgrade this ebook with O’Reilly

Product information

  • Title: Microsoft® Exchange Server 2007 Administrator's Companion
  • Author(s): Walter Glenn, Scott Lowe, Joshua Maher
  • Release date: June 2007
  • Publisher(s): Microsoft Press
  • ISBN: 9780735623507