Microsoft® Exchange Server 2010 Administrator’s Pocket Consultant

Table of contents

1. Microsoft® Exchange Server 2010
2. Acknowledgments
3. Introduction
   1. Who Is This Book For?
   2. How Is This Book Organized?
   3. Conventions Used in This Book
   4. Support for This Book
   5. We Want to Hear from You
4. 1. Exchange Server 2010 Administration Overview
   1. Exchange Server 2010 and Your Hardware
   2. Exchange Server 2010 Editions
   3. Exchange Server and Windows
      1. Services for Exchange Server
      2. Exchange Server Authentication and Security
      3. Exchange Server Security Groups
   4. Exchange Server and Active Directory
      1. Understanding How Exchange Stores Information
      2. Understanding How Exchange Routes Messages
   5. Using the Graphical Administration Tools
   6. Using the Command-Line Administration Tools
5. 2. Deploying Exchange Server 2010
   1. Exchange Server Messaging Roles
      1. Understanding Exchange Server Messaging Roles
      2. Deploying Mailbox Servers: The Essentials
      3. Deploying Client Access Servers: The Essentials
      4. Deploying Unified Messaging Servers: The Essentials
      5. Deploying Transport Servers: The Essentials
   2. Integrating Exchange Server Roles with Active Directory
      1. Using Hub Transport Servers with Active Directory
      2. Using Client Access Servers with Active Directory
      3. Using Unified Messaging Servers with Active Directory
      4. Using Mailbox Servers with Active Directory
      5. Using Edge Transport Servers with Active Directory
   3. Integrating Exchange Server 2010 into Existing Exchange Organizations
      1. Preparing Active Directory for Exchange Server 2010
      2. Configuring Exchange Server 2010 for Use with Existing Exchange Organizations
      3. Moving to Exchange Server 2010
         1. Migrating to Exchange Server 2010
         2. Transitioning to Exchange Server 2010
   4. Running and Modifying Exchange Server 2010 Setup
      1. Installing New Exchange Servers
      2. Installing Exchange Server
      3. Adding, Modifying, or Uninstalling Server Roles
6. 3. Exchange Server 2010 Administration Essentials
   1. Validating the Exchange Server Licensing
   2. Understanding Exchange Server 2010 Organizations
      1. Using Site-Based Routing Instead of Routing Groups
      2. How Site-Based Routing Works
         1. How IP Site Links Are Used
         2. Understanding On-Premises, Online, and Cross-Premises Routing
      3. Using Configuration Containers Instead of Administrative Groups
         1. Working with the Organization Configuration Node
         2. Working with the Server Configuration Node
         3. Working with the Recipient Configuration Node
   3. Understanding Data Storage in Exchange Server 2010
      1. Working with the Active Directory Data Store
         1. Using Multimaster Replication
         2. Using Global Catalogs
      2. Working with the Exchange Store
         1. Which Exchange Server Data Files Are Used?
         2. Which Files Are Associated with Databases?
         3. How Is Data Stored in Exchange Database Files?
      3. Working with the Exchange Server Message Queues
   4. Using and Managing Exchange Server Services
      1. Working with Exchange Services
      2. Checking Required Services
      3. Starting, Stopping, and Pausing Exchange Server Services
      4. Configuring Service Startup
      5. Configuring Service Recovery
      6. Customizing Remote Management Services
7. 4. Using the Exchange Management Shell
   1. Using Windows PowerShell
      1. Introducing Windows PowerShell
      2. Running and Using Windows PowerShell
      3. Running and Using Cmdlets
      4. Running and Using Other Commands and Utilities
   2. Working with Cmdlets
      1. Using Windows PowerShell Cmdlets
      2. Using Cmdlet Parameters
      3. Understanding Cmdlet Errors
      4. Using Cmdlet Aliases
   3. Using the Exchange Management Shell
      1. Logging Exchange Management Console Commands
      2. Running and Using the Exchange Management Shell
         1. Managing the PowerShell Application
         2. Customizing Exchange Management
         3. Performing One-to-Many Remote Management
         4. Troubleshooting Exchange Management
      3. Working with Exchange Cmdlets
      4. Working with Object Sets and Redirecting Output
8. 5. User and Contact Administration
   1. Understanding Users and Contacts
   2. Understanding the Basics of E-Mail Routing
   3. Managing User Accounts and Mail Features
      1. Configuring the Exchange Control Panel
      2. Accessing and Using the Exchange Control Panel
      3. Finding Existing Mailboxes, Contacts, and Groups
      4. Creating Mailbox-Enabled and Mail-Enabled User Accounts
      5. Understanding Logon Names and Passwords
         1. Creating Mail-Enabled User Accounts
         2. Mail-Enabling Existing User Accounts
         3. Managing Mail-Enabled User Accounts
         4. Creating Domain User Accounts with Mailboxes
      6. Adding Mailboxes to Existing Domain User Accounts
      7. Setting or Changing the Display Name and Logon Name for User Accounts
      8. Setting or Changing Contact Information for User Accounts
      9. Changing a User's Exchange Server Alias and Display Name
      10. Adding, Changing, and Removing E-Mail Addresses
      11. Setting a Default Reply-To Address for a User Account
      12. Changing a User's Web, Wireless Service, and Protocol Options
      13. Requiring User Accounts to Change Passwords
      14. Deleting Mailboxes from User Accounts
      15. Deleting User Accounts and Their Mailboxes
   4. Managing Contacts
      1. Creating Mail-Enabled Contacts
      2. Mail-Enabling Existing Contacts
      3. Setting or Changing a Contact's Name and Alias
      4. Setting Additional Directory Information for Contacts
      5. Changing E-Mail Addresses Associated with Contacts
      6. Disabling Contacts and Removing Exchange Attributes
      7. Deleting Contacts
9. 6. Mailbox Administration
   1. Creating Special-Purpose Mailboxes
      1. Using Room and Equipment Mailboxes
      2. Creating Room and Equipment Mailboxes
      3. Creating Linked Mailboxes
      4. Creating Forwarding Mailboxes
      5. Creating Archive Mailboxes
      6. Creating Arbitration Mailboxes
      7. Creating Discovery Mailboxes
      8. Creating Shared Mailboxes
   2. Managing Mailboxes: The Essentials
      1. Viewing Current Mailbox Size, Message Count, and Last Logon
      2. Setting Alternate Mailbox Display Names for Multilanguage Environments
      3. Hiding Mailboxes from Address Lists
      4. Defining Custom Mailbox Attributes for Address Lists
   3. Moving Mailboxes
      1. Moving Mailboxes: The Essentials
      2. Performing Online Mailbox Moves
         1. Moving Mailboxes Within a Single Forest
         2. Moving Mailboxes Between Forests
   4. Configuring Mailbox Delivery Restrictions, Permissions, and Storage Limits
      1. Setting Message Size Restrictions for Contacts
      2. Setting Message Size Restrictions on Delivery to and from Individual Mailboxes
      3. Setting Send and Receive Restrictions for Contacts
      4. Setting Message Send and Receive Restrictions on Individual Mailboxes
      5. Permitting Others to Access a Mailbox
      6. Forwarding E-Mail to a New Address
      7. Setting Storage Restrictions on an Individual Mailbox
      8. Setting Deleted Item Retention Time on Individual Mailboxes
10. 7. Working with Distribution Groups and Address Lists
    1. Using Security and Distribution Groups
       1. Group Types, Scope, and Identifiers
       2. When to Use Security and Standard Distribution Groups
       3. When to Use Dynamic Distribution Groups
    2. Working with Security and Standard Distribution Groups
       1. Creating Security and Standard Distribution Groups
          1. Mail-Enabling an Existing Universal Security Group
          2. Creating a New Distribution Group
       2. Assigning and Removing Membership for Individual Users, Groups, and Contacts
       3. Adding and Removing Managers
       4. Configuring Member Restrictions and Moderation
    3. Working with Dynamic Distribution Groups
       1. Creating Dynamic Distribution Groups
       2. Changing Query Filters
       3. Changing Filter Conditions
       4. Designating an Expansion Server
       5. Modifying Dynamic Distribution Groups Using Cmdlets
       6. Previewing Dynamic Distribution Group Membership
    4. Other Essential Tasks for Managing Groups
       1. Changing a Group's Name Information
       2. Changing, Adding, or Deleting a Group's E-Mail Addresses
       3. Hiding Groups from Exchange Address Lists
       4. Setting Usage Restrictions on Groups
       5. Setting Message Size Restrictions for Delivery to Groups
       6. Setting Out-of-Office and Delivery Report Options for Groups
       7. Deleting Groups
    5. Managing Online Address Lists
       1. Using Default Address Lists
       2. Creating and Applying New Address Lists
       3. Configuring Clients to Use Address Lists
       4. Updating Address List Configuration and Membership Throughout the Domain
       5. Editing Address Lists
       6. Renaming and Deleting Address Lists
    6. Managing Offline Address Books
       1. Creating Offline Address Books
       2. Configuring Clients to Use an Offline Address Book
       3. Assigning a Time to Rebuild an Offline Address Book
       4. Rebuilding Offline Address Books Manually
       5. Setting the Default Offline Address Book
       6. Changing Offline Address Book Properties
       7. Changing the Offline Address Book Server
       8. Deleting Offline Address Books
11. 8. Implementing Exchange Server 2010 Security
    1. Configuring Standard Permissions for Exchange Server
       1. Assigning Exchange Server Permissions to Users, Contacts, and Groups
       2. Understanding the Exchange Management Groups
       3. Assigning Standard Exchange Management Permissions
       4. Understanding Advanced Exchange Server Permissions
       5. Assigning Advanced Exchange Server Permissions
    2. Configuring Role-Based Permissions for Exchange Server
       1. Understanding Role-Based Permissions
       2. Creating and Managing Role Groups
       3. Viewing, Adding or Removing Role Group Members
       4. Assigning Roles Directly or via Policy
       5. Performing Advanced Permissions Management
          1. Creating Custom Roles
          2. Creating Custom Role Scopes
          3. Creating Custom Role Entries
    3. Auditing Exchange Server Usage
       1. Using Auditing
       2. Configuring Auditing
    4. Configuring Compliance and Messaging Retention
       1. Understanding Message Retention Policies and Tags
       2. Creating and Applying Retention Tags
       3. Applying Records Management to a Mailbox Server
12. 9. Managing Data and Database Availability Groups
    1. Navigating the Information Store
       1. Using Databases
       2. Understanding Database Structures
       3. Improving Availability
       4. Introducing Active Manager
    2. Creating and Managing Database Availability Groups
       1. Creating Database Availability Groups
       2. Managing Availability Group Membership
       3. Managing Database Availability Group Networks
          1. Adding or Removing Availability Group Networks
          2. Changing Availability Group Network Settings
       4. Configuring Database Availability Group Properties
       5. Removing Servers from a Database Availability Group
       6. Removing Database Availability Groups
       7. Switching over Servers and Databases
    3. Content Indexing
       1. Understanding Indexing
       2. Managing Exchange Store Search
13. 10. Mailbox and Public Folder Database Administration
    1. Working with Active Mailbox Databases
       1. Understanding Mailbox Databases
       2. Creating Mailbox Databases
       3. Setting the Default Public Folder Database and Default Offline Address Book
       4. Setting Mailbox Database Limits and Deletion retention
       5. Recovering Deleted Mailboxes
       6. Recovering Deleted Items from Mailbox Databases
    2. Working with Mailbox Database Copies
       1. Creating Mailbox Database Copies
       2. Setting Replay, Truncation, and Preference Values for Database Copies
       3. Suspending and Resuming Replication
       4. Updating Mailbox Database Copies
       5. Monitoring Database Replication Status
       6. Removing Database Copies
    3. Using Public Folder Databases
       1. Understanding Public Folder Databases
       2. Creating Public Folder Databases
       3. Setting Public Folder Database Limits
       4. Configuring Public Folder Replication
       5. Configuring Public Folder Referrals
       6. Recovering Deleted Items from Public Folder Databases
    4. Managing Mailbox and public Folder Databases
       1. Mounting and Dismounting Databases
          1. Determining the Status of Databases
          2. Dismounting and Mounting Databases
          3. Specifying Whether a Database Should Be Automatically Mounted
       2. Setting the Maintenance Interval
       3. Moving Databases
       4. Renaming Databases
       5. Deleting Databases
14. 11. Accessing and Managing Public Folders
    1. Accessing Public Folders
       1. Accessing Public Folders in Mail Clients
       2. Accessing Public Folders Through the Information Store
    2. Creating and Working with Public Folders
       1. Creating Public Folders in Microsoft Outlook
       2. Creating Public Folders Using the Public Folder Management Console
       3. Creating Public Folders Using the Exchange Management Shell
       4. Determining Public Folder Size, Item Count, and Last Access Time
       5. Adding Items to Public Folders Using Outlook
          1. Mail-Enabling Public Folders
    3. Managing Public Folder Settings
       1. Controlling Folder Replication, Messaging Limits, Quotas, and Deleted Item Retention
       2. Setting Client Permissions
       3. Granting and Revoking Send As Permissions for Public Folders
       4. Propagating Public Folder Settings and Data
       5. Manipulating, Renaming, and Recovering Public Folders
          1. Renaming Public Folders
          2. Copying and Moving Public Folders
          3. Deleting Public Folders
          4. Recovering Public Folders
15. 12. Managing Hub Transport and Edge Transport Servers
    1. Working with SMTP Connectors, Sites, and Links
       1. Connecting Source and Destination Servers
       2. Viewing and Managing Active Directory Site Details
       3. Viewing and Managing Active Directory Site Link Details
       4. Creating Send Connectors
       5. Viewing and Managing Send Connectors
       6. Configuring Send Connector DNS Lookups
       7. Setting Send Connector Limits
       8. Creating Receive Connectors
       9. Viewing and Managing Receive Connectors
       10. Connecting to Exchange 2003 Routing Groups
    2. Completing Transport Server Setup
       1. Configuring the Postmaster Address and Mailbox
       2. Configuring Transport Limits
       3. Configuring the Transport Dumpster
       4. Configuring Shadow Redundancy
       5. Enabling Anti-Spam Features
       6. Subscribing Edge Transport Servers
          1. Creating an Edge Subscription
          2. Getting Edge Subscription Details
          3. Synchronizing Edge Subscriptions
          4. Verifying Edge Subscriptions
          5. Removing Edge Subscriptions
       7. Configuring Journal Rules
          1. Creating Journal Rules
          2. Managing Journal Rules
       8. Configuring Transport Rules
          1. Understanding Transport Rules
          2. Creating Transport Rules
          3. Managing Transport Rules
    3. Managing Message Pickup, Replay, Throttling, and Back Pressure
       1. Understanding Message Pickup and Replay
       2. Configuring and Moving the Pickup and Replay Directories
       3. Changing the Message Processing Speed
       4. Configuring Messaging Limits for the Pickup Directory
       5. Configuring Message Throttling
       6. Understanding Back Pressure
    4. Creating and Managing Accepted Domains
       1. Understanding Accepted Domains, Authoritative Domains, and Relay Domains
       2. Viewing Accepted Domains
       3. Creating Accepted Domains
       4. Changing the Accepted Domain Type and Identifier
       5. Removing Accepted Domains
    5. Creating and Managing E-Mail Address Policies
       1. Viewing E-Mail Address Policies
       2. Creating E-Mail Address Policies
       3. Editing and Applying E-Mail Address Policies
       4. Removing E-Mail Address Policies
    6. Creating and Managing Remote Domains
       1. Viewing Remote Domains
       2. Creating Remote Domains
       3. Configuring Messaging Options for Remote Domains
       4. Removing Remote Domains
    7. Configuring Anti-Spam and Message Filtering Options
       1. Filtering Spam and Other Unwanted E-Mail by Sender
       2. Filtering Spam and Other Unwanted E-Mail by Recipient
       3. Filtering Connections with IP Block Lists
          1. Applying IP Block Lists
          2. Setting Priority and Enabling Block List Providers
          3. Specifying Custom Error Messages to Return
       4. Defining Block List Exceptions and Global Allow/Block Lists
          1. Creating or Removing Connection Filter Exceptions for E-Mail Addresses
          2. Creating or Removing Global Allowed Lists for IP Addresses and Networks
          3. Creating or Removing Global Block Lists for IP Addresses and Networks
       5. Preventing Internal Servers from Being Filtered
16. 13. Managing Client Access Servers
    1. Managing Web and Mobile Access
       1. Using Outlook Web App and Exchange ActiveSync with IIS
       2. Working with Virtual Directories and Web Applications
       3. Enabling and Disabling Outlook Web App Features
       4. Configuring Ports, IP Addresses, and Host Names Used by Web Sites
       5. Enabling SSL on Web Sites
       6. Restricting Incoming Connections and Setting Time-Out Values
       7. Redirecting Users to Alternate URLs
       8. Controlling Access to the HTTP Server
       9. Throttling Client Access
       10. Starting, Stopping, and Restarting Web Sites
       11. Configuring URLs and Authentication for the OAB
       12. Configuring URLs and Authentication for OWA
       13. Configuring URLs and Authentication for Exchange ActiveSync
       14. Configuring URLs and Authentication for ECP
    2. Configuring POP3 and IMAP4
       1. Enabling the Exchange POP3 and IMAP4 Services
       2. Configuring POP3 and IMAP4 Bindings
       3. Configuring POP3 and IMAP4 Authentication
       4. Configuring Connection Settings for POP3 and IMAP4
       5. Configuring Message Retrieval Settings for POP3 and IMAP4
    3. Deploying Outlook Anywhere
       1. Installing an SSL Certificate on the Exchange Server
          1. Installing an SSL Certificate on the Exchange Server
          2. Installing the RPC Over HTTP Proxy
          3. Determining Whether Outlook Anywhere Is Enabled
          4. Enabling and Modifying Outlook Anywhere
          5. Disabling Outlook Anywhere
    4. Managing Exchange Server Features for Mobile Devices
       1. Understanding and Using Autodiscover
       2. Understanding and Using Direct Push
       3. Understanding and Using Exchange ActiveSync Mailbox Policy
          1. Viewing Existing Exchange Active Sync Mailbox Policies
          2. Creating Exchange ActiveSync Mailbox Policies
          3. Optimizing Exchange ActiveSync Mailbox Policies
          4. Assigning Exchange ActiveSync Mailbox Policies
          5. Removing Exchange ActiveSync Mailbox Policies
       4. Understanding and Using Remote Device Wipe
          1. Remotely Wiping a Device
          2. Reviewing the Remote Wipe Status
       5. Understanding and Using Password Recovery
       6. Understanding and Configuring Direct File Access
       7. Understanding and Configuring Remote File Access
       8. Understanding and Using WebReady Document Viewing
17. 14. Exchange Server 2010 Maintenance, Monitoring, and Queuing
    1. Understanding Troubleshooting Basics
    2. Performing Tracking and Logging Activities in an Organization
       1. Using Message Tracking
          1. Configuring Message Tracking
          2. Searching Through the Tracking Logs
          3. Reviewing Message Tracking Logs Manually
       2. Using Protocol Logging
          1. Configuring Protocol Logging
          2. Working with Protocol Logging Properties and Fields
          3. Enabling Protocol Logging for HTTP
          4. Working with HTTP Protocol Logs
       3. Using Connectivity Logging
          1. Configuring Connectivity Logging
          2. Working with Connectivity Log Properties and Fields
    3. Monitoring Events, Services, Servers, and Resource Usage
       1. Viewing Events
       2. Managing Essential Services
       3. Monitoring Exchange Messaging Components
       4. Using Performance Alerting
          1. Tracking Memory Usage
          2. Tracking CPU Utilization
          3. Tracking Disk Usage
    4. Working with Queues
       1. Understanding Exchange Queues
       2. Accessing the Queue Viewer
    5. Managing Queues
       1. Understanding Queue Summaries and Queue States
       2. Refreshing the Queue View
       3. Working with Messages in Queues
       4. Forcing Connections to Queues
       5. Suspending and Resuming Queues
       6. Deleting Messages from Queues
18. 15. Backing Up and Restoring Exchange Server 2010
    1. Understanding the Essentials of Exchange Server Availability and Recovery
       1. Ensuring Data Availability
       2. Backing Up Exchange Server: The Basics
       3. Creating a Disaster Recovery Plan Based on Exchange Roles
       4. Finalizing Your Exchange Server Disaster Recovery Plan
       5. Choosing Backup and Recovery Options
    2. Performing Backup and Recovery on Windows Server 2008
       1. Getting Started with Windows Server Backup
       2. Backing Up Exchange Server on Windows Server 2008
       3. Performing a Full Server Recovery
       4. Recovering Exchange Server
    3. Performing Additional Backup and Recovery Tasks
       1. Using the Recover Server Mode
       2. Cloning Edge Transport Server Configurations
       3. Mounting Mailbox Databases on Alternate Servers
19. 16. Managing Exchange Server 2010 Clients
    1. Configuring Mail Support for Outlook and Windows Live Mail
       1. Understanding Offline Address Books and Autodiscover
       2. Configuring Outlook for the First Time
          1. First-Time Configuration: Connecting to Exchange Server
          2. First-Time Configuration: Connecting to Internet E-Mail Servers
       3. Configuring Windows Live Mail for the First Time
       4. Configuring Outlook for Exchange
       5. Adding Internet Mail Accounts to Outlook and Windows Live Mail
          1. Adding Internet Mail Accounts in Outlook
          2. Adding Internet Mail Accounts in Windows Live Mail
       6. Repairing and Changing Outlook Mail Accounts
    2. Leaving Mail on the Server with POP3
       1. Leaving Mail on the Server: Outlook
       2. Leaving Mail on the Server: Windows Live Mail
    3. Checking Private and Public Folders with IMAP4 and UNIX Mail Servers
       1. Checking Folders: Outlook
       2. Checking Folders: Windows Live Mail
    4. Managing the Exchange Server Configuration in Outlook
       1. Managing Delivery and Processing E-Mail Messages
          1. Using Server Mailboxes
          2. Using Personal Folders
             1. Determining the Presence of Personal Folders
             2. Creating New or Opening Existing Personal Folders
             3. Delivering Mail to Personal Folders
             4. Backing Up Personal Folders
             5. Restoring Backed-Up Personal Folder Data
       2. Accessing Multiple Exchange Server Mailboxes
          1. Logging On to Exchange as the Mailbox Owner
          2. Delegating Mailbox Access
          3. Opening Additional Exchange Mailboxes
       3. Granting Permission to Access Folders Without Delegating Access
    5. Using Mail Profiles to Customize the Mail Environment
       1. Creating, Copying, and Removing Mail Profiles
       2. Selecting a Specific Profile to Use on Startup
20. 17. Managing Mobile Messaging Users
    1. Mastering Outlook Web App Essentials
       1. Getting Started with Outlook Web App
       2. Connecting to Mailboxes and Public Folder Data over the Web
       3. Working with Outlook Web App
          1. Enabling and Disabling Web Access for Users
    2. Mastering Mobile Device and Wireless Access Essentials
    3. Mastering Remote Mail and Outlook Anywhere Essentials
       1. Using Remote Mail and Outlook Anywhere
       2. Creating Outlook Profiles for Dial-Up Connections to Corporate Networks
       3. Configuring Outlook Profiles for Outlook Anywhere
21. About the Author
22. Copyright