MailTips and group metrics

All of us have stories about an unbelievable but all too common mistake that we have made with email. Maybe you sent a message to the wrong user containing sensitive or other information that they shouldn’t have received, or answered a note where you were blind carbon copied and caused the original sender trouble when the other recipients realized that you were copied. Microsoft refers to situations like this as “unfortunate messaging scenarios,” whereas administrators might use slightly more robust terms to describe the result of user mistakes that cause system performance to suffer, mail queues to accumulate, or lots of calls to flow to the help desk. It’s unfortunate, but humans make mistakes all the time.

Early email ...

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