Microsoft® Exchange Server 2010 Inside Out

Message classifications

Microsoft introduced message classifications in Exchange 2007 in an attempt to allow users to apply business-specific labels to messages. The labels are stored as properties of the messages and can be acted on by transport rules. Users can also react to the classifications when they see them on messages through Outlook or Outlook Web App. For example, if a message is labeled “Super Critical,” a user might be less likely to delete it and more likely to quickly respond to the request that the message contains.

The problems with message classifications are threefold. First, you rely on senders to apply classifications and receivers to respond appropriately to the classifications when messages arrive. Second, there’s no automated ...