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Microsoft Forefront UAG 2010 Administrator's Handbook by Ran Dolev, Erez Ben-Ari

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What's next?

At this point, if even tracing hasn't revealed the cause, there's probably not much you can do on your own. Sometimes, capturing the Network traffic using a tool like Network Monitor or Wireshark can shed more light, but at this point you're likely to need assistance from professional UAG engineers. One thing that's good to keep in mind is that even though UAG is much more advanced than its predecessor IAG, they still share a lot in common, and many of the issues you might face may also be relevant for IAG, and have information in IAG forums, blogs or the original IAG documentation. Here are some resources that may be useful:

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